Student Services Specialist
- Location
- Idaho Falls, ID · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 30 days ago
Skills & highlights for this role
- student retention
- FERPA compliance
- case management
Also useful
- data analysis
- SAP advising
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Tuition
About the role
The Student Persistence Specialist supports student retention by proactively identifying at-risk students, providing timely outreach, and collaborating with campus teams to remove barriers to success. Combining data insights with personal engagement, this role keeps students connected to their academic and career goals. Note: Schedule may include evenings and Saturdays as needed to support campus operations.
Job responsibilities
- Monitor attendance, academic performance, and engagement data to identify at-risk students.
- Provide timely, personalized outreach via phone, text, email, or in-person, offering coaching and resources to support success.
- Document interactions and ensure consistent follow-up through resolution or re-engagement.
- Support students returning from Leave of Absence and conduct SAP advising.
- Participate in orientations, appeals/grievance committees, and campus retention meetings.
- Identify and address root causes of disengagement and work collaboratively with relevant teams to resolve student barriers to success.
- Connect students to appropriate services (e.g., financial aid, tutoring, wellness) and follow through to ensure support is delivered.
- Follow through on all support actions to ensure students receive needed interventions and maintain forward momentum.
- Maintain visibility on campus and act as a first point of contact for students in need.
- Track, analyze and report outreach efforts, persistence trends, and outcomes; use data to refine support strategies over time.
- Support campus leadership in achieving retention and persistence goals.
- Ensure compliance with documentation, audit readiness, and accreditation standards.
- Act as a liaison between campus and Unitek leadership to align retention efforts.
- Collaborate cross-functionally with Deans, Program Directors, HR, Registrars, Financial Aid, Career Services, and Enrollment teams to enhance student experience and satisfaction.
- Other duties as assigned.
- Key Indicators of Success: Achieves KPIs and SLAs set by Academic Operations, meets or exceeds student satisfaction benchmarks, complies with FERPA and Unitek Learning policies.
Qualifications
- Associate’s degree required; Bachelors preferred.
- 1-3 years of experience in student services, advising, admissions, or related support roles.
- Strong interpersonal and communication skills with a student-centered, empathetic approach.
- Ability to manage multiple student cases and maintain detailed documentation.
We Offer
- Medical, Dental and Vision starting the 1st of the month following 30 days of employment
- 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
- 12 paid Holidays and 2 Floating Holiday
- 401K with a Company Match
- Company Paid Life Insurance at 1x’s your annual salary
- Leadership development and training for career advancement
Tuition assistance and Forgiveness for you and your family up to 100% depending on program
About the Company
As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.
From Unitek Learning's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Student Services Specialist role at Unitek Learning, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Student Services Specialist job at Unitek Learning located?
This Student Services Specialist position at Unitek Learning is located in Idaho Falls, ID (On-site). Always check Unitek Learning's application page for specific state eligibility or relocation policies.
What qualifications are required for Student Services Specialist at Unitek Learning?
For the Student Services Specialist role, Unitek Learning highlights 1+ year of relevant experience; experience with student retention, FERPA compliance, case management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Student Services Specialist position at Unitek Learning?
This listing links directly to Unitek Learning's SmartRecruiters application page. You can apply directly on Unitek Learning's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.