Student Success Advisor

About the role

The Student Success Advising department is seeking an empathetic, proactive Student Success Advisor. Operating within a holistic advising model across our schools and campuses, you will manage a cohort of undergraduate performing artists, musicians, dancers, and creative entrepreneurs. Guiding students through key academic milestones, degree progression, and personal growth, this role ensures every student has access to a dedicated support network. At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

Cohort Advising & Milestone Tracking

• Holistic Coaching: Provide personalized academic advising via 1:1 appointments, drop-ins, class visits, and proactive outreach to an assigned cohort.
• Milestone Monitoring: Track student progress through academic markers (core music completion, major declaration, time-to-degree, and graduation).
• At-Risk Interventions: Identify academically at-risk students, delivering targeted coaching strategies for those receiving academic early alerts, withdrawing from courses, or returning from leaves.
• Policy Guidance: Help students navigate institutional policies, degree options, and academic procedures to build personalized plans.

Programming, Outreach & Operations

• Student Success Events: Develop and execute workshops, class visits, and events supporting persistence and student identity development.
• Proactive Care: Partner with campus health and wellness, academic support services, and Berklee Bridge partners to deliver comprehensive care networks.
• Mentorship & Systems: Collaborate with student peer mentors and maintain advising records within predictive analytics and student information systems (SIS).

What You'll Bring

• Education & Experience: Bachelor's degree required (Master's preferred). 1-2 years of higher education experience with a focus on academic advising, student persistence, and learning theories.
• Inclusive Advising: Demonstrated commitment to advising diverse student populations, including Black, Latinx, Indigenous, and Asian Pacific Islander students.
• Technical Savvy: Ability to learn and leverage modern student information platforms, CRM tools, and predictive analytics software.
• Core Competencies: Empathy, active listening skills, adaptability, and an ethic of care required to build authentic relationships with creative students.
• Schedule Flexibility: Ability to work occasional evening, weekend, or holiday hours for key campus events and advising initiatives.

Why Choose Berklee?

• Empowering Creatives: Guide world-class student artists, performers, and designers as they realize their educational potential.
• Career Growth: Participate in a structured departmental career ladder that recognizes and rewards exceptional performance.
• Cultural Access: Enjoy nightly access to world-class music, theater, and dance performances across our campus venues.
• Total Rewards: Outstanding health and dental coverage, an institutional 403(b) retirement match, tuition assistance, generous PTO, and a paid winter break.

• Hiring Range: $60,000 to $63,000; salary dependent on experience and education.
• Please visit the Berklee Total Rewards page for a complete listing of benefits.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.