Subject Matter Expert (ISO)

About the role

Location: Washington, DC (CA/PPT Headquarters, SA-17, 600 19th Street NW)

Work Arrangement: On-site (telework only as identified and approved by CA/PPT)

Type: Full-Time

Clearance: Active SECRET security clearance; Department of State building pass required

Travel: None anticipated

Status: Contingent Upon Award

Job Summary

We are seeking a highly qualified Subject Matter Expert (ISO) to support the U.S. Department of State, Bureau of Consular Affairs, Passport Services Directorate (CA/PPT).

CA/PPT directs a nationwide network of 29 passport agencies and centers and nearly 8,000 acceptance facilities that issue approximately 20 million passports each year, and is strengthening its headquarters operations through ISO 9001 quality management and Scaled Agile (SAFe) practices.

The ISO Subject Matter Expert leads documentation to ISO and other international documentation standards and identifies, analyzes, and solves problems that may affect the quality of CA/PPT services. This is a Key Personnel position under the contract.

Responsibilities and Duties

• Lead development and control of program documentation in accordance with ISO 9001 and other international documentation standards.
• Identify, analyze, and solve problems that may affect the quality of services.
• Lead internal quality audits, root-cause analysis, and corrective-action tracking for the Quality Control Plan.
• Apply Lean Six Sigma methods to measure process performance and sustain improvements.
• Advise CA/PPT offices and contractor staff on ISO-aligned procedures, records, and continual improvement.
• Train staff on quality management practices and documentation standards.

Qualifications and Skills

• Minimum education: Master's degree in a related field (16 years of relevant experience may be substituted for the degree).
• Minimum experience: 10 years of specific experience in quality management and ISO standards.
• Required credentials: ISO credential (e.g., ISO 9001 Lead Auditor or Lead Implementer) and Lean Six Sigma certification.
• Demonstrated expertise implementing ISO-compliant quality management systems.
• Proficiency with Microsoft Office, including Outlook, Teams, Word, PowerPoint, Excel, and SharePoint, and ability to prepare written products in accordance with the Department of State writing guide.
• Active SECRET security clearance (or ability to obtain one prior to start) and ability to obtain a Department of State building pass; Moderate Risk Public Trust investigation may be required for designated positions.

Benefits and Perks

• Medical, Vision, and Dental Plans
• Paid Holiday and Personal Time Off
• 401K plan
• Short-term disability, Long-term, and Life Insurance
• Education and Training Assistance Program
• Incentive Plans and Referral Bonuses
• Employee Assistance Programs