Subject Matter Expert, Revenue Cycle

Role Details

• Full-Time
• Office Location - New York City (preferred)

Role Overview

Revenue cycle is where healthcare's most auditable margin leakage lives, and where the distance between a flagged variance and a recovered dollar is operator judgment. As our subject matter expert for this domain, you will bring that judgment into the product itself, shaping how our agents reason about denials, underpayments, and charge capture, defining what a correct answer looks like, while holding model output to the standard a working revenue cycle leader would apply.

This position reports to Adam Albrecht, Head of Domain Intelligence.

What You'll Do

To facilitate the development of these systems, you will

• Develop and deliver subject matter expertise in healthcare revenue cycle to support AI product development and customer margin realization
• Work closely with our engineering, product, and design teams to define and develop AI systems for revenue cycle workflows
• Build proprietary benchmarks and datasets to evaluate models and AI agents against real-world revenue cycle tasks including, but not limited to: denial root-cause classification, underpayment detection, expected-versus-paid reconciliation, charge capture review and prior-authorization triage
• Partner with customer delivery to understand our customer's revenue cycle operations, identify pain points, and translate complex financial and operational requirements into technical solutions

What You Have

• 7+ years in provider revenue cycle, patient financial services, or an equivalent function, ideally with exposure to denials, underpayment recovery, charge capture, and payor compliance
• Ability to convert workflows and hypotheses into structured data, rules, and logic for algorithms and quality measurement as well as the expertise to link data points that may not already speak to each other in ways that enhance performance
• Strong proficiency with revenue cycle systems and the data underneath them (Epic Resolute, Cerner/Oracle Health, or similar), plus fluency in 835/837 transactions, claim adjustment reason codes, and appeal construction
• Demonstrated ability to deliver high-quality analyses on demanding deadlines
• Ability to effectively communicate with a variety of internal and external stakeholders and translate complex problems between revenue cycle, product, and engineering teams
• Ability to define positive outcomes in situations with underspecified success criteria
• Deep intellectual curiosity and eagerness to learn across domains, particularly at the intersection of revenue cycle and AI
• Willingness and desire to do work in the trenches - e.g., grading hundreds of model-generated denial classifications, hand-adjudicating flagged accounts to establish ground truth, stress-testing outputs against how a real appeal would actually land. Getting AI to do analyst-level revenue cycle work requires a lot of things that look like analyst-level revenue cycle work

Nice to Have

• Experience at a high-growth startup
• Familiarity with SQL, Python, or other data tools
• Prior exposure to AI/ML concepts or prompt engineering

Anticipated compensation: $175,000 - $250,000 and Equity