Suite Attendant

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Suite Attendant for Legends Global Stockton Complex. Responsible for working in the Suites for the facility.

Essential Duties and Responsibilities

• Maintain a commitment to customer service and guest satisfaction.
• Perform all guest contact activities such as serving food and beverage, answering guest questions, etc. in a cordial, efficient and professional manner.
• Ensure that the food and beverage is served while maintaining a consistent presentation and proper temperature.
• Assist in food, beverage, equipment, china, glass and silverware inventories on a predetermined basis.

• Maintain a cooperative, team-like attitude in working with supervisors and fellow employees (including other departments).
• Enforce all sanitation procedures including safety guidelines and OSHA requirements.
• Organizing equipment for an event as well as cleaning, maintaining, and looking after equipment during and after functions.
• Make sure all storerooms are clean, organized and secure.

• Immediate communication of special requests, guest problems or concerns to Food & Beverage Manager.
• Follow all designated opening and closing procedures to ensure areas are secure and energy efficient.
• Follows all rules and regulations which apply to the food and beverage operations and to Legends Global Food and Beverage Division.
• Ensure the proper handling and cleaning of all equipment, china, glass and silver.
• Perform any reasonable requests assigned by management for the arenas staffing and performance needs.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

• Verify and set-up all pre-game/event orders
• Identify suite host and properly introduce yourself
• Take and place game day food and beverage orders-Set-up and check on game day food and beverage orders and serve guests until the end of the event-Replenish food, beverages, condiments and utensils as needed
• Maintain standard of orderliness and cleanliness of suite throughout the event
• Obtain signatures from the host on charges in a timely manner
• Clear all items from the suite and clean all surfaces and chafing dishes in suite-Reset suite for next function, complete closing functions-Check out with supervisor or manager Qualifications
• Must have good customer service skills and the ability to develop and enhance guest loyalty
• Must follow all Legends Global policies and procedures
• Must be present for all major events at the Arena Education and/or Experience
• Must be 21 years or older.

Education and/or Experience

• Minimum one-year formal experience as Banquet Server for a conference center banquet facility, arena, full-service hotel or restaurant operation.

Skills and Abilities

Excellent guest service skills: ability to adhere to Universal Service Standards-Ability to complete required pre-employment sanitation and alcohol service training-Knowledgeable in operating food service equipment, basic food preparatory techniques, sanitation and safety issues-Strong verbal and written communication skills - ability to communicate with staff, plan ahead and to prepare event plans simultaneously-Highly motivated, ability to take initiative, effectively work with others and work in a fast-paced environment

• Computer Skills
• Computer skills are not required.

Other Qualifications

• Must be able to work flexible hours, nights, weekends and holidays.
• Must be able to obtain a Food Handler's Permit upon hire.
• Attend all Legends Global Alcohol and Policy Training Classes

Physical Demands

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.