Summer 2027 AI Strategist Internship

What It's Like

You'll join the team that shapes T-Mobile's AI-powered customer experience, including IntentCX, virtual assistants, and voice and chat bots. We build AI experiences for 100M customers and see 100k users a day. The pace is fast and the Un-carrier culture rewards curiosity and ownership. In a typical week, you'll write and test prompts, review results with product owners and engineers, and share what you learn with the team.

What You'll Do

• You'll be the team's go-to prompt engineer.
• You'll write, test, and refine the prompts that shape how our AI assistants respond to customers, so they get answers faster.
• You'll also use prompts to speed up the team's own work, like drafting user stories, summarizing research, and analyzing data.
• By the end of the internship, you'll present your prompt strategy and results to leadership, with a direct impact on the customer experience.

Key Responsibilities

• Design, write, test, and iterate on prompts for conversational AI use cases such as chat and voice bots
• Build and maintain a documented prompt library with versioning, best practices, and results
• Evaluate prompt performance with structured testing and side-by-side comparisons, and recommend improvements to accuracy, tone, and containment
• Create prompts and workflows that help the team with research, documentation, and analysis
• Partner with product, engineering, and business stakeholders to translate requirements into effective AI behavior
• Present your prompt strategy and results to leadership

What It Takes

• Hands-on experience prompting LLMs such as Claude, ChatGPT, or Copilot through coursework, projects, or prior roles
• Strong written communication skills, with attention to detail and the ability to write clear, precise instructions
• An analytical mindset, with comfort evaluating outputs and iterating based on data
• Curiosity, urgency, and a desire to learn quickly on the job and build a career in consumer AI
• A plus: familiarity with few-shot examples, chain-of-thought, and system prompts
• A plus: experience with Excel, SQL, or Agile tools such as Jira

Minimum Qualifications

• At least 18 years of age
• Legally authorized to work in the United States now and in the future
• Must have one or more course(s) remaining in a Bachelors or Graduate degree program post internship
• Employees of T-Mobile or Metro by T-Mobile are ineligible for external Summer Internships, please see Magenta Accelerator if interested

Additional information

Relocation assistance will be provided to program participants who reside more than 50 miles from the internship location.

Intern wages range from $27/hour to $50/hour. The successful candidate's actual pay will be based on education/STEM vs non-STEM designation.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

Talent comes in all forms at the Un-carrier. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.