Summer 2027 Wholesale & Roaming Customer Experience Internship

What It's Like

Wholesale & Roaming is a small, close-knit team with a big footprint. We support our MVNO and roaming partners, a strategic portfolio that depends on exceptional service and reliable operations. The pace is fast and relationship-driven. In a typical week, you'll shadow Operations Managers on partner issues, join cross-functional calls, dig into KPI data, and work on your own project.

What You'll Do

• You'll support our Operations Managers with issue management and learn how partner relationships run end to end.
• You'll use data to evaluate customer experience KPIs, spot where our processes fall short, and recommend ways to make them more efficient.
• Your work will help T-Mobile keep wholesale partners satisfied and stay ahead.

Key Responsibilities

• Coordinate and lead recurring educational touchpoints with the Wholesale Customer Experience team, using data-driven insights to evaluate key customer experience KPIs and identify opportunities for improvement
• Review, advise on, and update documentation to increase wholesale customer satisfaction
• Solve complex customer issues and communicate clear, timely status updates
• Triage tickets and escalations, and follow through until resolution
• Provide data-driven insights on KPIs and standardized business metrics
• Build and strengthen cross-functional relationships to improve team awareness, collaboration, and alignment across the organization
• Develop and deliver executive-level presentations that communicate insights, priorities, and business outcomes

What It Takes

• Customer service or customer experience background (retail, hospitality, or support) (preferred)
• Proficiency in Excel and PowerPoint
• Strong attention to detail, with the ability to manage priorities and meet deadlines
• Clear written and verbal communication, and comfort presenting
• Prior work, leadership, club, volunteer, or project experience
• Curiosity, a self-starter mindset, and a collaborative approach
• Professionalism and sound judgment in a partner-facing role
• Power BI or Tableau, data analysis, and process improvement experience

Minimum Qualifications

• At least 18 years of age
• Legally authorized to work in the United States now and in the future
• Must have one or more course(s) remaining in a Bachelors or Graduate degree program post internship
• Employees of T-Mobile or Metro by T-Mobile are ineligible for external Summer Internships, please see Magenta Accelerator if interested

Additional information

Relocation assistance will be provided to program participants who reside more than 50 miles from the internship location.

Intern wages range from $27/hour to $50/hour. The successful candidate's actual pay will be based on education/STEM vs non-STEM designation.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

Talent comes in all forms at the Un-carrier. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.