Supervisor, Care Coordination

Job Title & Role Description

The Supervisor, Care Coordination oversees the day-to-day activities of Upward Health's Care Specialists, guiding a team that includes medical assistants, certified nursing assistants, community health workers, and peer support specialists.

This role involves supervising and coordinating the work of Care Specialists, supporting training efforts, ensuring care coordination across medical and behavioral providers, and providing assistance to patients. The Supervisor will also handle community outreach, manage caseloads, ensure compliance with Upward Health's policies, and help the Manager of Clinical Operations with various leadership duties.

Skills Required

• Minimum of 5 years in a healthcare-related field supporting patient care, public health, or population health.
• At least 2 years of supervisory experience.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Experience or interest in working with underserved populations, particularly in community health.
• Valid driver's license and auto liability insurance.
• Ability to perform home visits and outreach.
• Knowledge of community resources and services.

Leadership and Accountability

• Demonstrates the ability to effectively supervise and support the team, ensuring tasks are completed in a timely and efficient manner.

Empathy and Cultural Competency

• Shows an understanding of diverse populations, respecting cultural differences, and engaging with patients and team members accordingly.

Adaptability

• Thrives in a dynamic, fast-paced environment with evolving protocols and responsibilities.

Collaboration

• Works well within a team, fostering a collaborative work culture to achieve patient care goals.

Communication

• Excellent written and oral communication skills, ensuring clear, proactive communication within the team and with patients.

Problem-Solving

• Takes initiative to address challenges in patient care and team coordination, ensuring optimal solutions are implemented.

Supervisory Skills

• Proven ability to manage and mentor a multidisciplinary team, providing direction, feedback, and support.

Patient-Centered Care

• Focused on improving patient outcomes by coordinating care and engaging with patients in a compassionate, supportive manner.

Community Engagement

• Ability to represent Upward Health in the community, building and maintaining strong relationships with local resources.

Data Management and Reporting

• Capable of managing, analyzing, and presenting data using Excel and other tools to drive clinical and operational improvements.

Training and Development

• Experience in training new staff, ensuring that they understand protocols and are well-equipped to provide high-quality care.

Compliance and Quality Assurance

• Ensures adherence to policies and procedures, maintaining high standards of care and meeting regulatory requirements.

Upward Health Benefits

• Upward Health Core Values
• Upward Health YouTube Channel