Supervisor, Customer Care (Hybrid)
- Pay
- $77,700 – $168,400 per year
- Location
- Flower Mound, TX
- Listed
- 12 days ago
Work Flexibility: Hybrid
In this role, you'll oversee a Customer Care team responsible for order management, customer quotes, service issue resolution, and operational support. You'll combine people leadership, operational oversight, and process improvement to help deliver exceptional customer outcomes while partnering across the business to drive continuous improvement.
What You Will Do
- Lead the daily operations of a Customer Care team supporting customer quotes, order management, returns, and service-related transactions.
- Monitor customer service, operational, and productivity metrics to identify trends, address risks, and drive performance improvements.
- Manage customer and system-related escalations, ensuring timely resolution of order, billing, and service issues.
- Forecast staffing needs, align team schedules with business demand, and adjust workload distribution to maintain service levels.
- Coach and develop team members through onboarding, training, performance discussions, feedback, and career development planning.
- Partner with cross-functional teams including Sales, Finance, Operations, Service, Supply Chain, and Manufacturing to resolve customer-impacting issues and improve business processes.
- Drive continuous improvement initiatives that enhance efficiency, strengthen customer satisfaction, and improve the employee experience.
- Translate business changes, system updates, and process enhancements into actionable team procedures while identifying and escalating operational risks.
Required Qualifications
- Bachelor's degree or 6 years of relevant experience in lieu of bachelor's degree.
- Minimum 4 years of customer service or related experience.
- Demonstrated ability to supervise, coach, engage and develop team members.
Preferred Qualifications
- Experience supervising, coaching, or developing employees in a customer-facing or operational environment.
- Experience with Salesforce. SAP, Genesys or similar.
United States of America Pay Ranges
- USN: $77,700 - $129,500 USD Annual
- US5: $81,600 - $136,000 USD Annual
- US10: $85,500 - $142,500 USD Annual
- US15: $89,400 - $148,900 USD Annual
- US20: $93,200 - $155,400 USD Annual
- US30: $101,000 - $168,400 USD Annual
Pay and benefits
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: 10%
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Equal opportunity and legal notices
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
From Stryker's careers page, first listed on Rolev.ai on October 29, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Supervisor, Customer Care (Hybrid) role at Stryker?
The Supervisor, Customer Care (Hybrid) posting at Stryker states compensation of $77,700 – $168,400 per year. Final pay may depend on location, experience, and interview evaluation on Stryker's official career site.
Where is the Supervisor, Customer Care (Hybrid) job at Stryker located?
This Supervisor, Customer Care (Hybrid) position at Stryker is located in Flower Mound, TX. Always check Stryker's application page for specific state eligibility or relocation policies.
How do I apply for the Supervisor, Customer Care (Hybrid) position at Stryker?
This listing links directly to Stryker's Workday application page. You can apply directly on Stryker's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.