Supervisor, Dispatch, Road Transport US

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

• Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
• As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
• Visit dsv.com and follow us on
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• Location: USA - Fort Worth, Silver Creek Rd

Division: Road, Transport US

Job Posting Title: Supervisor, Dispatch, Road Transport US, Dispatch, Road Transport US

Time Type: Full Time

Summary

At DSV Road Transport, The Supervisor, transport operations coverage will oversees Manassas, VA operations, dispatch functions, and driver management for the assigned region. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager’s absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods.

Duties and Responsibilities

• Serve as back-up to the Manager, providing operational leadership Mon-Fri
• Lead, coach, develop, and schedule dispatchers and operators for weekend operations.
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
• Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
• Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
• Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time).
• Support driver performance management, including service issues, attendance, and safety compliance.
• Coordinate with maintenance to ensure equipment availability and readiness.
• Participate in accident/incident investigations and collaborate with Safety for follow-up actions.
• Lead dispatch huddles, operational updates, and communication with drivers and support staff.
• Address escalations quickly and effectively to ensure weekend operational continuity.
• Work with Road Management to support productivity targets and dispatch reporting.
• Partner with Sales to support customer retention and identify operational opportunities.
• Assist with settlement disputes, documentation accuracy, and load tracking issues.
• Perform additional duties and special projects as assigned.

Supervisory Responsibilities (if any)

• Oversee drivers, dispatchers, and operational support personnel assigned to extended coverage operations.
• Approve timesheets, PTO requests, and daily schedule assignments.
• Conduct coaching, feedback, and performance evaluations.
• Support corrective actions in coordination with Road Management.
• Participate in interviewing and hiring decisions for operators and dispatch roles.
• Maintain a positive work culture and ensure compliance with company policies.

Educational background / Work experience / Minimum Qualifications

• High school diploma or GED.
• 3+ years of transportation, logistics, or dispatch operations experience.
• 2+ years of experience supervising drivers, dispatchers, or fleet operations.
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.
• Strong communication, leadership, and problem-solving skills.
• Ability to lead operations during non-standard hours (weekend/transition days).

Preferred Qualifications

• Bachelor’s degree in Supply Chain, Business, Logistics, or related field.
• 5+ years of transportation operations or dispatch experience.
• 3+ years supervising teams in a logistics or trucking environment.
• White glove, last-mile, or VAD delivery experience.
• Freight brokerage experience.
• Bilingual (English/Spanish).

Skills & Competencies

• Team player with ability to work alongside and lead diverse cross-functional teams.
• Capability to work under time and quota pressures.
• Analytical mindset to optimize and keep the supply chain running in a world of change
• Accustomed to working in a fast-paced, dynamic environment.
• Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.

• Language skills
• Business fluent in English
• Preferably good command of local language

Bi-lingual a plus

Computer Literacy

• Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
• Experience with Transportation Management Systems and ELDs

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land, air, or sea as needed.

Work Environment

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.
• The job is performed in an office environment

Pay and benefits

For this position, the expected base pay range is $68,000 – $75,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the

DSV Benefits Showcase

. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

• DSV – Global transport and logistics
• Working at DSV means playing in a different league.
• As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

• At DSV, performance is in our DNA.
• We don’t just work – we aim to shape the future of logistics.
• This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
• We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
• If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

• Start here. Go anywhere
• Visit dsv.com and follow us on
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Facebook.