Supervisor, Interim Coding

About the role

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Supervisor, Interim Coding executes established operational mandates put in place by Coding Services Management team members. This role, therefore, supports the achievement of all coding-related service level agreements (SLA) and other applicable deliverables for designated clients. SLAs largely involve coding productivity and quality assurance (QA). Additionally, the Supervisor, Interim Coding, provides coding convention and coding workflow guidance to the Savista coders that also supports expected performance outcomes.

Essential Duties & Responsibilities

• Manages staffing and performance of the Coding Specialists and, if applicable, the Coding Services Lead. This includes, but is not limited to, hiring, onboarding, timecard approval, scheduling, coaching and counseling, monitoring performance-related metrics, completing annual performance evaluations, and terminating a colleague's employment.
• Monitors coding work queues to ensure that all processes are successfully completed so that Savista's SLAs are met. This includes communicating work assignment priorities with Coding Specialists and, as applicable, the Coding Services Lead.
• Analyzes individual colleague's performance metrics, which are production and quality, on a daily, weekly, monthly, and quarterly basis. Celebrates individual performance and, when necessary, creates and executes performance improvement plans to coach and mentor colleagues failing to achieve Savista standards.
• Identifies and mitigates shift coverage gaps, briefing applicable Coding Services Management team member on how potential labor costs are affected as well as risk to attaining SLAs.
• Orients new colleagues on client workflow in such a way that SLA outcomes are accurately achieved.
• Serves as the Savista coding team's first point of contact for schedule matters as well as answering questions regarding how to perform tasks.
• Informs the Coding Services Management team of team performance outcomes in the requested manner as well as advises on opportunities for process improvement.
• Ensures any coding process or IT error is immediately escalated to the appropriate team.
• Resolves independently any coding-related matters that occur after code completion, including coordinating how edits are appropriately mitigated, routing denials to be audited, updating codes in cases when the coder who initially coded the account is no longer available, and other similar circumstances.
• Assigns ICD-10 or CPT codes at commercially reasonable production rates and at a consistent 95% or greater quality level.
• Performs other related duties as required.

Minimum Qualifications

• An active AHIMA (American Health Information Association) credential or an active AAPC (American Academy of Professional Coders) credential
• Three years of production coding experience