Supervisor, Operations

About the role

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kinds of warehouses like CFS, CY, inland depot / warehouses, bonded warehouses, etc. whether owned, operated or both by Maersk.

Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.

The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.

Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks.

Knowledge is required for the application of practical methods and techniques, work procedures and processes. Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution. The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.

Leaders at this level manage employees day-to-day and set priorities to ensure task completion.

shift rotating 3 days 8a-5p and 2 days 2p-11p

Job Summary

Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom, warehouse, or yard by performing the following duties.

Essential Functions

• Reviews inbound appointment log and open order report each day in order to plan work activities.
• Plans inbound and out bound schedules accordingly to meet customer metrics.
• Manages staffing needs based on work load and schedules staff accordingly.
• Assigns workers to specific duties based on work load and shipping schedules.
• Reviews and updates operational procedures as necessary and ensures they are communicated to and understood by the warehouse associates.
• Tracks productivity and KPI's
• Works with Inventory Control to ensure the highest level of inventory accuracy possible.
• Manages payroll of department.
• Advises employees on handling of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems.
• Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.
• Manages work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions.
• Ensures that proper safety procedures are followed.
• Maintains harmony among workers and resolves grievances.

Supervisory Duties

Directly supervises 20+ employees in the area of Operations. Carries out supervisory Duties in accordance with the organization's policies and applicable laws. The Inventory Supervisor duties would include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Minimum 3 years of warehouse operations management experience
• Must have experience working in production based/fast paced environment
• Warehouse performance management experience required
• Ability to speak Spanish preferred

Experience

• 3+ years supervisory experience.
• 3+ years: Freight or transportation experience.
• 3+ years: Routing and Operations Experience.
• Experience with DOT regulations.

Physical Requirements

• This is a clerical administrative position in a professional office setting.
• The employee is frequently required to sit.
• Occasionally stand, walk, use hands, stoop, bend, and reach.
• Extensive use of a phone and a PC is required.
• Position may require working remotely at times.

Work Environment & Additional Requirements

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$60,000 - $65k annually

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

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