Supervisor, Practice

Current Employees

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About the role

The Practice Supervisor provides leadership, direction, and support to practice staff to promote safe, high-quality patient care and efficient clinic operations. This role monitors ambulatory clinic staff performance, ensures adherence to policies and standards, and fosters a collaborative, professional environment. The supervisor supports onboarding, education, and performance improvement initiatives, while serving as a resource for patients, families, and staff in alignment with Shriners Children's mission, vision, and core values.

Key Responsibilities

• Supervises orientation and ongoing staff education, ensuring clear, consistent communication of roles, expectations, and practice standards
• Coaches and evaluates staff performance; contributes to appraisals and fosters open, constructive feedback as part of team development
• Facilitates meetings, huddles, and trainings to support team-based care and strengthen collaboration with physicians and interprofessional colleagues
• Oversees daily practice operations, including staff scheduling, workflow coordination, and ensuring adequate coverage across all areas in collaboration with the Practice Manager
• Monitors staff attendance, professionalism, and adherence to departmental standards; addresses performance issues and serves as a resource in resolving patient care concerns
• Leads staff training and development efforts; supports EMR super-user responsibilities and promotes continuous learning
• Coordinates efficient patient flow, including rooming, discharge processes, and interdisciplinary communication to optimize clinical operations
• Contributes to policy development, staff communication strategies, and initiatives that support family-centered care, patient advocacy, and departmental goals
• Attends required meetings, in-services, and complete ongoing education, and competency training
• Participates in department performance improvement

Required Qualifications

• 3 years Ambulatory/Physician Practice
• Basic Life Support (BLS)

Preferred Qualifications

• Associate's Degree
• 1 year Supervisor/Leadership
• Any Outpatient/Orthopedic/Pediatric
• Strong organizational and multitasking skills in a fast-paced environment
• Effective verbal and written communication, including customer service and public interaction
• Familiarity with outpatient clinic operations, insurance systems, medical terminology, and scheduling platforms
• Understanding of patient privacy laws and application of HIPAA guidelines

Compensation is determined based on years of relevant experience and departmental equity.