PCI Services
Direct Workday career site

Supervisor, Quality Operations

Location
Rockford, IL · On-site
Job type
Full-time
Level
Senior
Experience
1+ year
Education
Bachelor's degree
Listed
19 days ago

Skills & highlights for this role

  • cGMP compliance
  • Standard Operating Procedures (SOP) adherence
  • Quality deviation resolution
  • Supervision of QA auditors and inspection personnel
  • Internal audits and corrective action follow-up
  • Record review and documentation accuracy
  • High standard of report writing
  • Intermediate computer skills
  • College-level mathematics
  • High reasoning and practical problem solving
  • Full professional proficiency in English (speaking, reading, writing)

Also useful

  • Good Clinical Practice (GCP)
  • Environmental monitoring program oversight
  • Pest control program oversight
  • Investigation and reporting experience
  • Presenting information to diverse audiences
  • Independent and team-based work
  • Willingness to make decisions
  • Excellent time management

About the role

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Job Title: Supervisor, Quality Operations Department/Group: Quality Operations Location: Assembly Summary of Objective: Determines and maintains quality standards developed in compliance with current Good Manufacturing Practices, the Company's own Standard Operating Procedures and customer requirements. Provides resolution to quality deviations/issues. Recommends solutions based on SOP / cGMP requirements. Essential Duties and

Responsibilities

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The essential duties and responsibilities include the following but other duties may be assigned.
  • Coordinates the daily activities of the QA Auditors.
  • Assists with the daily activities of Production Inspection personnel for packaging.

Implements inspection criteria and testing Study and standardizes departmental work practices to improve quality and efficiencies of subordinates. Helps resolve quality related issues with other departments and customers. Motivates, develops and provides continuous training either through the use of departmental work instructions, examination of cGMP's and SOP's, specific customer requirements or by personal instruction.

  • Review records for accuracy of information, compliance with established procedures.
  • Reviews daily paperwork to assure all customer requirements and quality standards have been met and maintained.
  • Promotes continuity of shifts through cooperation and communication within as well as with other departments.

Assist in the performance of monthly internal audits and any necessary corrective action to follow-up Oversees Pest Control and Environmental (humidity, temperature, MKT) Monitoring Programs May disposition NMR's. Recommend and participate in disciplinary activities of subordinates. Maintain testing equipment and supplies needed for the department. May assist in performing investigations, may write reports, memos, or letters.

  • This position may require overtime and/or weekend work.
  • Carries out essential functions of the Quality Operations Manager in his/her absence.
  • Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
  • Attendance to work is an essential function of this position.
  • Perform Quality Health Check assessments to identify if processes and day to day activities are performed according to procedures.

Performs other duties as assigned by Manager/Supervisor.

Pay and benefits

The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Required: Bachelor's Degree in a related field and/or 1-5 years related experience and/or training. College Level Mathematical Skills Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.

Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs. High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms.

High Standard of Report Writing Preferred: Ability to effectively present information to various people as the job requires. Ability to work independently and/or part of a team. Ability to display a willingness to make decisions. Ability to display excellent time management skills. This position's base salary hiring range is $62,960-$70,830 plus an annual performance bonus eligibility.

Final offer amounts are determined by multiple factors including but not limited to specific and relevant experience, education, credentials, geography, and subject matter expertise.

PCI offers full-time employees a competitive benefits package that includes paid time off, health insurance coverage (including dental and vision), flexible spending account, and 401(k) #LI-DT1 Join us and be part of building the bridge between life changing therapies and patients. At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies.

We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Read the original posting

From PCI Services's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Supervisor, Quality Operations job at PCI Services located?

This Supervisor, Quality Operations position at PCI Services is located in Rockford, IL (On-site). Always check PCI Services's application page for specific state eligibility or relocation policies.

What qualifications are required for Supervisor, Quality Operations at PCI Services?

For the Supervisor, Quality Operations role, PCI Services highlights 1+ year of relevant experience; a bachelor's degree; experience with cGMP compliance, Standard Operating Procedures (SOP) adherence, Quality deviation resolution, Supervision of QA auditors and inspection personnel, Internal audits and corrective action follow-up, Record review and documentation accuracy. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Supervisor, Quality Operations position at PCI Services?

This listing links directly to PCI Services's Workday application page. You can apply directly on PCI Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.