Supervisor - Radiology Support Service

About the role

Baystate Health is seeking an experienced Supervisor, Radiology Support Services to oversee and coordinate the daily operations of our Radiology Support Services department. Under the direction of the Director of Radiology, you will act as the key liaison between departmental leadership and frontline staff.

In this role, you will manage scheduling, ensure seamless operational workflows (including imaging library functions, patient reception, and radiologist administrative support), and oversee compliance and safety standards. Additionally, you will play a critical role in financial stewardship by participating in the development, monitoring, and reporting of the annual operating and capital budgets.

Responsibilities

• Personnel Management: Direct, supervise, and schedule staff. Perform all functions related to Kronos timekeeping and weekly payroll. Conduct employee performance appraisals, resolve grievances, and handle disciplinary actions or hiring recommendations.
• Daily Operations: Coordinate daily functions such as patient reception, film/imaging library functions, and direct administrative support for radiologists. Provide on-call coverage during off-hours.
• Budgeting & Finance: Participate in the development and maintenance of the annual operating budget. Monitor budget performance, investigate variances, compile financial reports, and assist in evaluating capital equipment purchases.
• Workflow & Compliance: Prepare, implement, and update department procedure manuals. Organize workflow to optimize efficiency, track section statistics, and ensure strict compliance with all hospital policies and procedures.
• Equipment & Supply Maintenance: Oversee the maintenance and repair of all Support Services systems (e.g., CD burners, film digitizers, and standard office equipment) while maintaining an adequate inventory of materials.
• Safety & Environment: Maintain a safe working environment, observe all health and safety requirements, and prepare responses/reports for accidents or unusual occurrences to the Director.
• Training & Development: Oversee the orientation and training of new staff and affiliated students, and contribute to the creation of ongoing in-service education programs.

Qualifications & Experience

• Minimum of 5 years of relevant professional experience within a healthcare or radiology environment required.
• HS Diploma/GED required
• Experience with automated timekeeping systems (Kronos) and radiology-specific information systems is highly preferred.
• Willingness to learn and adapt to different situations as this position is on call 24/7.

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

Certifications: Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $60,944.00 - $70,054.00 - $82,846.00