Supervisor Section 8 Compliance

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

About the role

The Supervisor Section 8 Compliance plays a critical role in overseeing the daily operations of voucher and special claims processing for all subsidy-related programs. This position ensures compliance with HUD Section 8 regulations, PHFA's Annual Contributions Contract (ACC), and internal agency policies. The Supervisor provides leadership, technical guidance, and quality assurance to ensure timely and accurate processing of housing assistance payments.

Essential Functions

• Supervise and support staff in processing housing assistance vouchers and special claims in accordance with HUD regulations, PHFA policies, and ACC requirements.
• Train team members on relevant systems, procedures, and regulatory guidelines, including HUD Handbook 4350.3, the Special Claims Processing Guide, and the Monthly Activity Transmission (MAT) Guide.
• Troubleshoot and resolve issues encountered during voucher and special claims processing.
• Maintain accurate and timely tracking logs, reports, and system data.
• Coordinate system access, Security Awareness Training, and Rules of Behavior compliance.
• Monitor staff performance using available systems and reporting tools; adjust assignments as needed to ensure efficiency.
• Prepare and verify accounting files for submission to the Finance Department to facilitate monthly payments to Owners/Agents.
• Manage portfolio changes and baseline monitoring in applicable systems.
• Monitor and resolve TRACS error messages and ensure timely submission of tenant and voucher data.
• Review and respond to special claim appeals.
• Conduct annual performance evaluations and provide coaching and corrective action as necessary.
• Serve as the primary liaison with software vendors (e.g., Calypso) to resolve technical issues related to voucher processing.
• Draft and distribute communications to Owners/Agents and TRACS contacts regarding HUD notices, policy updates, and procedural changes.
• Respond to audit and review requests with appropriate documentation and explanations.
• Prepare monthly, annual and other reports as requested by the Manager of Contract Administration.
• Provide required documentation to subcontractors for Monthly Occupancy Reviews (MOR).
• Participate in meetings with HUD, subcontractors, and other stakeholders as needed.
• Complete special assignments as directed by the Director of Housing Management or Manager of Contract Administration.

Job Requirements

• Associates degree from an accredited institution or work experience, specifically with HUD Handbook 4350.3 REV-1.
• In-depth knowledge of HUD regulations and policies; AHM certification or equivalent required.
• Proven experience in staff supervision, coaching, and performance management.
• Proficiency in Microsoft Office; and a willingness to learn new systems.
• Strong organizational, analytical, and communication skills.
• Ability to work independently, manage multiple priorities, recognize problem situations and offer solutions and meet deadlines.
• Professional demeanor with a commitment to confidentiality and customer service.
• Strong attention to detail with the ability to identify errors, inconsistencies, and areas of improvement.
• Willingness to travel, including occasional overnight trips.

Qualifications

Assisted Housing Manager (AHM) or equivalent - Quadel or equivalent, Associate of Science, Capacity to training and teach., Decision Making/Problem Solving, Dependability, Equivalent relevant experience (5-7 years), Evaluate Employee Performance, Job Knowledge, Planning and Organization, Work Habits/Time Management

• Experience
• Relevant experience (3-6 years)