Supervisor, Social Work Care Manager

About the role

Join VillageMD as a Supervisor, Social Work Care Manager in Atlanta, GA

Join the frontlines of today's healthcare transformation

Why VillageMD?

At VillageMD, we're looking for a Supervisor, Social Work Care Manager to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

As the Supervisor, Social Work Care Manager, 85% of your time will be spent managing a team of SW CMs and 15% of your time will be spent managing a modified patient panel of high-risk patients.

How you can make a difference

Social Work Care Manager Job Responsibilities (15%)

• Actively engage and collaborate with PCPs and office staff in identifying high-risk patients
• Manage panel of patients, both independently and shared with RN colleagues with behavioral health and psychosocial needs identified via PCP referral, analytics or interdisciplinary referrals
• Employ motivational interviewing skills to elicit optimal member engagement/outcomes
• Perform comprehensive assessments forof both physical and psychosocial risk factors that support individual patient needs while identifying and addressing barriers
• Communicate assessment findings, care plan goals, interventions and outcomes to PCP, patients and caregivers in a timely manner
• Maintain a working knowledge of community resources/agencies to address a wide variety of psychosocial needs members may experience
• Maintain a core understanding of population management as it specifically relates to high-risk patients and the Triple Aim

Supervisory Job Responsibilities (85%)

• Manage each team member of the Longitudinal CM team through frequent communication, case reviews, performance evaluations, onsite assistance, and as a resource as needs arise
• Lead orientation and training for new Longitudinal CM staff related to managing role/workflow expectations
• Perform case reviews of Longitudinal CM team evaluating policy/protocol adherence, interdisciplinary team collaboration, and utilization trends of engaged populations
• Provide one-on-one feedback related to productivity and caseload management opportunities
• Work collaboratively with market leadership to develop and refine workflows and processes representing clinical best practices
• Represent Longitudinal CMs on established case review meetings for utilization management
• Host team meetings for complex case reviews, workflow review and team building purposes
• Meet with practice leadership, as requested, representing CM roles, functions, and opportunities to drive improved patient care
• Ensure educational compliance of Longitudinal CM team members via LMS and annual compliance training
• Monitor metrics and provide data (qualitative and quantitative) as requested by supervising leadership
• Other abilities or tasks as defined by the supervising leader

Skills for success

• A collaborative communication style and the ability to coordinate interdepartmentally
• Strengths based management style and the ability to give constructive feedback
• Passion for data driven quality patient care
• The ability to be flexible in an ambiguous and dynamic environment
• A service orientation and a “can do” attitude
• A willingness to learn on your own and take initiative
• A low ego and humility; an ability to gain trust through good communication and doing what you say you will do
• Cohesive work with other clinical and administrative teams

Required Qualifications

• Master’s degree in social work from an accredited institution
• Licensed Clinical Social Worker (LCSW) with licensure in the state of practice
• 5+ years of experience in care management, or a related healthcare/behavioral health setting.
• Foundation of social work ethics that informs a thoughtful, evidence-based approach
• Experience utilizing a variety of electronic health records including data capture, data mining and reporting

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

• Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.
• Our unique VillageMD culture – how inclusion and diversity make the difference

• At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare.
• We believe building trust and innovation are best achieved through diverse perspectives.
• To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system.

Explore your future with VillageMD today.

Pay and benefits

This is an exempt position with a salary range of $85,700.00 - $105,00.00 USD Annual

Total Rewards at VillageMD

• Our team members are essential to our mission to reshape healthcare through the power of connection.
• VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
• Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.