Supplier Quality Technician

Job Responsibilities

• Assist with supplier performance monitoring, including obtaining supplier data, surveys, certifications, and other required information and coordinating follow-up communication with suppliers.
• Gather, compile, and trend supplier quality data, including supplier-related nonconformances, quality issues, field actions, complaints, and other applicable performance information.
• Prepare clear, accurate, and professional written communications, summaries, trackers, and documentation for suppliers and internal stakeholders.
• Support Supplier Corrective Action Requests (SCARs) by tracking supplier responses, corrective actions, due dates, and completion status and following up on outstanding activities.
• Review, organize, and maintain supplier quality documentation, including certifications, audit documentation, part qualification records, supplier evaluations, and other applicable supplier records.
• Create and maintain supplier records within applicable quality systems and databases, ensuring documentation is complete, accurate, and current.
• Support supplier qualification, approval, and periodic evaluation activities by gathering, organizing, and maintaining required supplier documentation.
• Support preparation for supplier audits and assessments by gathering supplier records, quality history, performance data, and other applicable documentation.
• Track corrective actions resulting from supplier audits, assessments, supplier quality issues, and other supplier-related activities.
• Assist with investigations and corrective actions associated with deviations, nonconformances, and other quality issues involving supplier-provided materials or services.
• Support root cause investigation activities by gathering records, data, supplier information, and other documentation needed to evaluate supplier-related quality issues.
• Support maintenance and monitoring of supplier quality agreements, including tracking agreement status, review dates, and required documentation.
• Maintain supplier quality metrics, trackers, reports, and dashboards used to monitor supplier performance and quality activities.
• Participate in supplier quality improvement initiatives, cross-functional quality meetings, training activities, and other continuous improvement projects.
• Perform assigned activities in accordance with applicable procedures, quality system requirements, safety requirements, and company policies, including applicable RCRA hazardous waste handling requirements.
• Perform other duties as assigned.

Education and Experience

• High school diploma or GED.
• Two or more years of experience in a quality, supplier quality, laboratory, or other relevant technical role.
• Knowledge of Quality Assurance practices, quality documentation, and sampling methods.
• Strong written communication skills, including the ability to clearly, accurately, and professionally document quality information, summarize data and findings, and communicate with suppliers and internal stakeholders.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to organize and manage multiple assignments, priorities, and due dates.

Preferred qualifications include

• Experience in Quality Assurance or Supplier Quality in a high-speed or regulated manufacturing environment.
• Familiarity with supplier qualification, supplier performance monitoring, SCARs, nonconformance investigations, audits, part qualification, and corrective action processes.
• Experience using quality systems, enterprise resource planning systems, databases, and applicable company systems, such as SAP and Datalan.
• Experience gathering, trending, and presenting quality or supplier performance data.
• Experience with testing and measurement equipment.

Basic Knowledge and Skills

• Written Communication: Demonstrates excellent written communication skills and prepares clear, concise, accurate, and professional quality records, summaries, and correspondence.
• Documentation Accuracy: Applies strong attention to detail when completing, reviewing, and maintaining quality records and supplier documentation.
• Organization and Follow-Through: Effectively manages multiple tasks, tracks due dates, and follows up on outstanding supplier and quality activities.
• Problem Solving: Applies basic knowledge of root cause analysis, nonconformance, and corrective action processes.
• Data Management: Collects, organizes, trends, and presents supplier quality and performance data clearly and accurately.
• Collaboration: Communicates professionally and works effectively with suppliers and cross-functional stakeholders.
• Continuous Improvement: Supports identification and implementation of practical process and quality improvements.
• Technical Proficiency: Effectively uses quality systems, databases, ERP systems, and Microsoft Office applications.