Supply Center Specialist

About the role

• Work Schedule
• Standard (Mon-Fri)
• Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Supply Center Specialist Job Description

Position Objective

As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Thermo Fisher's on-site Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.

Essential Functions

The Supply Center Specialist is responsible for ongoing inventory management, mix optimization, merchandising and customer experience to ensure Supply goals are met, including:

• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
• Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher's brand.
• Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
• Collaborate with commercial teams to communicate customer feedback, market trends, and competitive intelligence to drive business improvement.
• Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment.
• Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
• Complete all required training
• Will perform other related duties as the need arises and/or assigned including training backfill SCSs and new hires.

Education

• High school diploma required
• Bachelor's degree recommended but not required

Experience/Requirements

• Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or other related field.
• Organized, attention to detail and ability to work autonomously
• Is customer-centric and keenly aware of markets, trends and competitors
• Anticipates needs and problems while crafting solutions
• Demonstrates a sense of urgency, contagious optimism and a "can do" demeanor
• Is innovative and never satisfied with the status quo
• Greets challenge and change as opportunity
• Has courage and confidence to try new things and learn from mistakes
• Encourage, motivates and collaborates with others
• Builds effective partnerships with customers and colleagues

Working Conditions

• Work hours must be performed during normal business hours to match delivery times and customer hours.
• Daily car travel to and from account locations is required. Mileage is reimbursed.
• Required to be able to lift up-to 15 lbs.
• May be required to stand for long periods of time while performing work duties.
• Must work safely with chemicals and hazardous materials.
• This position is not eligible for relocation benefits.

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $20.62-$30.94.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount