Supply Chain Operation Manager - Bilingual Korean/ English

About the role

We are seeking a hands-on, proactive, and results-driven Senior Manager of Supply Chain Operations to lead supply chain activities and strengthen operational processes as we continue to grow. This role will be responsible for overseeing inventory and purchasing, coordinating production and inbound shipments, improving order fulfillment and logistics, supervising assigned staff, and implementing scalable processes, systems, and standard operating procedures (SOPs).

Responsibilities Include (But Not Limited To)

• Inventory & Purchasing Operations
• Manage inventory levels for finished goods, parts, and operational supplies to support business needs
• Prepare weekly, monthly, and quarterly inventory reports to support purchasing and operational decisions
• Coordinate physical inventory counts and parts audits, investigate discrepancies, and implement corrective actions
• Create and manage purchase orders, monitor delivery schedules, and coordinate inbound shipments and inventory placement
• RMA & Refurbish
• Manage refurbished product workflow and tracking
• Monitor status of RMA orders and provide coordination and instructions for any issues
• Order Management
• Monitor order status across internal systems and coordinate with relevant teams to resolve fulfillment issues
• Process and coordinate electronic data interchange (EDI) orders and related system activities
• Prepare and distribute sales closing reports accurately and on schedule
• Production & Operations Coordination
• Coordinate production schedules with the Korea manufacturing team to align product availability with inventory needs and customer demand
• Work across departments to resolve operational issues and improve workflow coordination
• Participate in regular inventory and operations meetings, including monthly meetings with the Korea team
• Assist with annual operational planning and process coordination
• Managerial
• Supervise repair and refurbishment team, set clear expectations, and monitor performance
• Review and approve employee timecards and PTO requests
• Conduct performance reviews, provide ongoing feedback, and address training and development needs
• Participate in the annual company workshop and contribute to operational planning discussions
• Supply Chain Transformation
• Design and implement scalable supply chain processes, systems, and SOPs to support business growth and operational efficiency
• Drive continuous improvement initiatives by identifying opportunities for process optimization, automation, and cost reduction
• Establish best practices, performance metrics, and operational frameworks to support organizational scale and future growth
• Perform other related duties and responsibilities assigned by executive management

Qualifications & Requirements

• Bachelor's degree
• Minimum 10 years of progressive supply chain and operations experience
• Minimum five years of direct people management experience
• Bilingual in Korean/ English
• Experience with ERP systems
• Computer literate (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills with a high attention to detail
• Clear and professional verbal and written communication skills
• Ability to multi-task and prioritize in a fast-paced environment
• Experience working with and leading highly collaborative cross-functional teams in a fast-paced, agile environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits

• Employer Paid Medical and Dental Insurance for Employee & Spouse
• 401K Retirement Plan
• Paid Sick Time Off, Paid Holidays, Accrued Paid Vacation