Supply Chain Specialist

About the role

Days and Shift Information

• Monday-Friday, 10:00 a.m.-7:00 p.m.
• Full-time schedule, with flexibility to support customer needs as required.
• Occasional travel for customer visits or strategic meetings.

Key Responsibilities

• Customer Account Management and Growth - Manage assigned customer accounts by building strong relationships, understanding customer transportation needs, and maintaining customer satisfaction and retention.
• Daily Transportation Coordination and Customer Service - Manage daily customer transportation requirements, including order intake, load coordination, scheduling, shipment visibility, and customer communication.
• Carrier Sales Collaboration and Pricing - Partner with Carrier Sales to communicate load requirements, secure capacity, coordinate competitive pricing, and resolve transportation challenges.
• Operational Performance and Continuous Improvement - Monitor on-time pickup and delivery, customer service metrics, and shipment exceptions.
• Cross-Functional Collaboration and Account Profitability - Collaborate with Carrier Sales, Operations, and other TA Services business units to develop solutions that meet customer needs.

Work Environment

• Fast-paced, team-oriented office setting.
• Frequent communication with customers, carriers through internal coordination, and cross-functional teams.
• Requires the ability to manage multiple customer requests, shipments, deadlines, and competing priorities throughout the day.

Qualifications & Requirements

Education

• Bachelor's degree or equivalent relevant experience.
• Relevant transportation, logistics, business, or related education is beneficial.

Experience

• Transportation, logistics, or third-party logistics (3PL) experience preferred.
• Experience in account management, customer service, sales, or a related customer-facing role preferred.
• Understanding of freight operations, transportation pricing, carrier capacity, and shipment coordination.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Experience using a Transportation Management System (TMS) preferred.
• Ability to coordinate multiple shipments and customer requirements while maintaining accuracy and service quality.
• Bilingual English/Spanish communication skills preferred, with the ability to communicate effectively with customers and business partners in both languages.

Personality Traits

• Self-motivated and accountable: Demonstrates ownership of customer relationships, responsibilities, and results.
• Customer-focused: Builds strong relationships and prioritizes customer satisfaction and retention.
• Organized and detail-oriented: Effectively manages multiple shipments, customer requests, and competing priorities.
• Proactive problem-solver: Anticipates challenges, takes initiative, and follows through on resolutions.
• Competitive and results-driven: Maintains a strong focus on performance, continuous improvement, and business growth.
• Collaborative communicator: Works effectively with customers and internal teams to achieve shared objectives.

Here's what drives us

• People First - We lead with care, connection, and respect.
• Service - Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety - Built into every move we make.
• Results - High standards. Real outcomes.
• Innovation - We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let's take a closer look at the role

Additional Information: Pay/Benefits/Perks

• $24/hr
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.