Support Analyst
- Location
- Cleveland, OH · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Education
- Bachelor's degree
- Listed
- 31 days ago
Skills & highlights for this role
- application support
- root cause analysis
- Salesforce.com
- functional test case development
About the role
Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This position would be based in our Midwest office, located in Cleveland, OH. This is an opportunity to work with one of Acumen's global clients based in Europe.
General Support Analyst Role: The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a new, growing office for an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients. Specific
Duties
- Communicate project status with clients
- Identify enhancement requests as configuration or development effort
- Communicate requirements to developers to complete enhancement requests
- Learn at least 2 client's business processes and application implementation. Implementation may be Salesforce.com or some other product
- Support end users questions and issues via various communication channels including email, phone, and portals
- Determine root cause analysis of issues and help determine and implement solutions
- Make configuration changes to the application
- Create reports
- Develop and execute functional test cases
- Update project documentation
- Application release management responsibilities
Qualifications & Requirements
- 2+ years of experience in application support, business analyst, or project management type of role - Flexibility to work various shifts - Understanding of waterfall, agile, and iterative development methodologies - Strong written and verbal communication skills - Customer service skills - Work well in teams - Ability to learn new information quickly - Technical aptitude - Bachelor's degree in Management Information Systems or related field - Authorized to work for any U.S. employer
About the Company
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.
Additional Information: EOE M/F/V/D VEVRAA Federal Contractor
From Acumen Solutions's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Support Analyst job at Acumen Solutions located?
This Support Analyst position at Acumen Solutions is located in Cleveland, OH (On-site). Always check Acumen Solutions's application page for specific state eligibility or relocation policies.
What qualifications are required for Support Analyst at Acumen Solutions?
For the Support Analyst role, Acumen Solutions highlights 2+ years of relevant experience; a bachelor's degree; experience with application support, root cause analysis, Salesforce.com, functional test case development. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Support Analyst position at Acumen Solutions?
This listing links directly to Acumen Solutions's SmartRecruiters application page. You can apply directly on Acumen Solutions's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.