Support Generalist

About the role

THIS POSITION REQUIRES A CURRENT TS/SCI with Polygraph clearances.

Core One seeks an experienced Support Generalist to support the US Government in the Northern Virginia area. The candidate will be responsible for providing support expertise to customers across the Agency to satisfy moderately-complex to complex specialized customer requirements in all areas of support. This role will build and maintain relationships with colleagues in other U.S. Government agencies (OGA) and internal and external commercial service providers

Primary Responsibilities

Resolving Customer Issues

• Provide assistance and instruction to customers on matters related to the area of assignment as well as processes that are cross-functional disciplines.
• Adhere to established methods, regulations, and procedures to perform support functions.
• Establish and maintain effective working relationships across the Sponsor's organization and IC.
• With Sponsor direction resolve complex problems with creative application of standard procedures and leverage other resources as necessary to satisfy customer requirements.
• Prioritize and process high volumes of unique, sensitive material with discretion.
• Interpret or seek interpretation of policy and regulation on behalf of customers.
• Develop and facilitate training and briefings to customers on assigned work unit's area of expertise; provide one-on-on briefings to customers as needed.
• Establish effective working relationships with key customers and service providers with Sponsor staff direction.

Providing Specialized Support

• Work from established SOPs as well with with contract and staff team members to critically think through solutions for non-routine cases or customer issues.
• Work with Other Governmental Agencies (OGAs) to develop considerable knowledge of regulations, policies, processes, procedures, technology, tools, resources, and culture to become a SME to execute specialized activities in the Sponsor's security-focused enviornment.
• Process various forms and authorization memos in support of dynamic requirements for Sponsor and OGA customers.
• Demonstrate considerable initiative by anticipating customer support requirements and taking action to resolve complex issues within the assigned work unit's specialized service.
• Deconflict information on documents with database information.

Required Skills

• Ability to focus on detail and apply excellent organizational skills to taskings.
• Ability to manipulate and analyze large volumes of data to identify trends and make recommendations on processes.
• Ability to apply critical thinking skills to resolve moderate to complex issues with minimum guidance and assistance from more experienced contractor or staff team members
• Ability to develop and provide subject matter expertise in assigned support discipline(s)
• Demonstrated ability to provide clear, concise and transparent communications in both written and oral format.
• Effective customer service skills demonstrated by a readiness/willingness to offer assistance and instruction to customers on matters of the assigned work unit's specialized service
• A minimum of 4 years of progressively responsible administrative or customer support experience
• Preferred: At least two (2) years of the four (4) years total experience supporting the Sponsor.
• High School Diploma or GED
• Preferred: Bachelors' degree

Salary Range: $100,000 - $125,000

The pay range reflected above is a general guideline for this position and labor category and is not a guarantee of a specific salary or offer. Final compensation is determined based on factors including, but not limited to, relevant experience, education, certifications, security clearance level, contract requirements, geographic location, and internal pay equity, and may reflect market data specific to the awarded contract.

Presentpresent

__PRESENT