Support Services Coordinator, UChicago CARES (The Center for Awareness, Resolution, Education and Support)

About the role

Department

Provost CARES - Response and Support Services

Job Summary

The Support Services Coordinator is a full-time administrative staff position reporting to the Director, UChicago CARES (The Center for Awareness, Resolution, Education and Support). Key duties include conducting intakes, providing supportive services, and providing administrative support for matters under investigation within both the Laboratory School (K-12) as well as the University.

The Coordinator also works closely with colleagues within EOP to create and maintain a holistic approach to prevention, education, support, and response in support of all members of the campus community, consistent with the University’s compliance efforts related to non-discrimination and UChicago CARES core values.

Responsibilities

Laboratory School Support & Response (50%)

• Responds to students, parents, faculty, staff, administrators, and others who report possible discrimination or harassment at the Laboratory School.
• Conducts initial intakes of Laboratory School student reports of sexual assault, sexual abuse, sexual harassment, dating violence, domestic violence, bullying, and stalking.
• Conducts a safety analysis upon receiving new reports, collaborating with Lab and University partners to implement interim measures and/or accommodations when needed, providing all parties with information regarding support services (including the University’s confidential resources and support services in the community), providing Lab students and parents with information regarding investigation and disciplinary processes, and providing Lab students, parents, and administration with information regarding the pursuit of criminal remedies.
• Position holds regular office hours at the Lab School to support individuals seeking information on supportive services and/or reporting.
• Provides administrative support for investigations, including note-taking and drafting of documents.

Main Campus Support & Response (30%)

• Provides initial intake response and meets with individuals reporting incidents of discrimination, harassment, and sexual misconduct, including sexual assault, sexual abuse, sexual harassment, dating violence, domestic violence, and stalking.
• Provide information regarding the availability of supportive measures, resources, and referrals to University resolution processes, as appropriate.
• Coordinate the implementation of supportive measures including issuing No Contact Directives or coordinating safety and support measures.
• Take detailed case notes and receive any additional information regarding incidents.
• Provide ongoing case support, including follow up emails to check in with individuals and continued coordination of supportive measures, including communication with faculty regarding academic accommodations or coordination with other campus resources including deans of students, housing, dining, etc.

Program Support & Education (20%)

• Lead projects as directed by CARES leadership on related University policy and process development and case management.
• Monitors incoming reports and provides initial response to reports as part of the CARES response team, on a rotating basis, as needed.
• Develop and present educational sessions on youth protection on campus.
• Serve on related committees as requested.
• Plans and executes internal and external audits and activities to support regulatory agency inspections.
• Prepares, completes and submits all compliance documentation on a routine basis. Coordinates compliance committee meetings.
• Performs other related work as needed.

Minimum Qualifications

Education

Minimum requirements include a college or university degree in related field.

Work Experience

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications: Preferred Qualifications

Education

• Master’s degree in related field.

Experience

• Experience working within higher education.

Preferred Competencies

• Ability to work on multiple projects simultaneously in an intense and fast-paced environment, set priorities, and meet deadlines.
• Advanced ability to utilize technology.
• Knowledge of relevant laws in a higher education setting (e.g., Title VI, Title VII, Title IX, VAWA/Campus SaVE, FERPA, Clery).
• Excellent oral, written, and interpersonal communication skills.
• Ability to handle sensitive and confidential situations and information with absolute discretion.
• Judgment and maturity in dealing effectively with sensitive issues.
• Demonstrated teamwork skills to lead and collaborate with a wide range of constituents.

Working Conditions

• Some evening/weekend work required.
• This is a hybrid position.

Application Documents

• Resume (required)
• Cover Letter (required)
• References Contact Information (3) (required)

Additional information

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

• Job Family
• Legal & Regulatory Affairs
• Role Impact
• Individual Contributor
• Scheduled Weekly Hours
• 40
• Drug Test Required
• No
• Health Screen Required
• No
• Motor Vehicle Record Inquiry Required
• No
• Pay Rate Type

Salary

FLSA Status

Exempt

Pay Range $72,000.00 - $80,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. 61st Street, Chicago, IL 60637.