Support Specialist - GIS
- Location
- Atlanta, GA
- Listed
- Today
Position Overview
As a Product Support Specialist I, you will be the first line of support for our customers, troubleshooting GIS product-related issues, implementing solutions, and helping users maximize the value of our software. You will collaborate with internal teams, communicate solutions clearly, and contribute to a culture of innovation and learning.
Essential Functions
- Provide first-line product support via phone, email, and chat.
- Identify and troubleshoot technical issues using documentation and customer input.
- Utilize ESRI ArcGIS tools (ArcMap, ArcCatalog, ArcPro) to solve user challenges.
- Escalate complex issues to senior team members when needed.
- Test software changes for compatibility and implement basic fixes.
- Train end users and create technical documentation, webinars, and presentations.
- Customize software solutions to align with customer business processes.
- Gather and share customer feedback with development teams to improve product functionality.
- Maintain accurate records of customer interactions and support activities.
- Collaborate with cross-functional teams to resolve customer concerns.
- Represent the company at conferences and networking events.
- Stay proactive in learning, innovation, and knowledge-sharing.
Knowledge, Skills, and Abilities
- Bachelor's Degree in GIS, Geography, or a related field.
- 2 years or more technical support experience preferred.
- Familiarity with ArcMap, ArcCatalog, or ArcPro preferred (1 year).
- Excellent written and verbal communication skills.
- Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Basic knowledge of ESRI ArcGIS suite.
- Understanding of software troubleshooting and support.
- Experience with help desk software or CRM tools.
- Strong analytical and problem-solving abilities.
- Ability to communicate technical information to technical and non-technical audiences.
- Flexibility, time management, and ability to thrive in a fast-paced environment.
- Solution-oriented, proactive, and eager to learn.
- Passion for exceptional customer service and teamwork.
Minimum Physical Requirements
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
About NISC
NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry.
Futura Systems, a NISC subsidiary, provides enterprise utility GIS solutions to hundreds of electric membership cooperatives, municipal systems, and utility providers across the U.S. Leveraging ESRI's ArcGIS platform, we deliver mapping, staking, outage management, operations, and workforce management tools that are both powerful and user-friendly.
If you thrive on problem-solving, learning, and helping customers succeed, this is the place for you!
Equal opportunity and legal notices
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
From National Information Solutions Cooperative's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Support Specialist - GIS job at National Information Solutions Cooperative located?
This Support Specialist - GIS position at National Information Solutions Cooperative is located in Atlanta, GA. Always check National Information Solutions Cooperative's application page for specific state eligibility or relocation policies.
How do I apply for the Support Specialist - GIS position at National Information Solutions Cooperative?
This listing links directly to National Information Solutions Cooperative's Greenhouse application page. You can apply directly on National Information Solutions Cooperative's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.