Support Technician

About the role

• MCCi is looking for a Support Technician to join a growing team. The ideal candidate will thrive in a fast-paced work environment and have a passion for technology.

What you'll do

• Work closely with product end users and provide them with the highest level of support and customer service
• Provide basic technical support to clients via email, phone, or other virtual methods
• Have a basic understanding of the organization's products and services
• Respond quickly and effectively to requests received through the help desk
• Support multiple products and troubleshoot hardware
• Assist with platform and server upgrades
• Assist with network issues related to our software

What you'll need to be successful

• High School Diploma
• 1 year of customer service or call center experience
• Microsoft knowledge (Office, Workstation, Server SQL)
• College level courses or vocational training, Computer Science knowledge preferred
• Electronic Content Management experience, preferred
• Desktop Support experience, preferred
• General knowledge of Windows Operating systems
• Strong time management skills and ability to multi-task
• Strong customer service and problem-solving skills
• Ability to support clients in a remote capacity
• Excellent communication skills
• Ability to learn and support technical systems and applications

• What you can expect from us
• We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
• WE ARE APPROACHABLE.
• Want to talk to a member of management or leadership, walk up and say hi.
• WE TRUST YOU.
• We don't have a million rules because we believe you will embrace our Culture Code and make good decisions.
• WE EMBRACE TECHNOLOGY!
• We love it, sell it, support it, use it, and need it.
• WE DRESS COMFORTABLY.
• We need you to work hard, not wear a tie.
• WE ARE KIND.
• Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
• WE ENJOY OUR TEAM.
• Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.
• WE VIRTUALIZE EVERYTHING.
• We strive for 100% inclusion of our remote teammates.