Sustainment Coordinator

About the role

Forterra fields autonomous ground vehicle systems with customers who cannot afford downtime. The Sustainment Coordinator is the person who makes sure the right part is in the right place before anyone notices it is missing. This role owns day-to-day execution of spares - replenishment, shipping and recovery, inventory accuracy, and status reporting - and is the operational backbone of every new site stand-up for spares readiness.

This is a hands-on, high-ownership execution role. You will be the single point of truth for what spares we have, where they are, and whether a site is ready. You will work daily with Quality on returns and repairs, with Supply Chain on replenishment, with Field Service on what is breaking, and with program leadership on readiness calls.

You do not need to have done this job before. If you have run a stockroom, a warehouse aisle, or a military supply room and you are ready for the next step, we will teach you the systems, the paperwork, and the standards. What we are looking for in the right candidate is urgency, ownership, and the instinct to chase a discrepancy down instead of letting it sit. Your first months are structured and supported, with the expectation that you grow into owning the function and the career path that comes with i t.

What you'll do

• S pares Inventory & Replenishment
• Own spares replenishment end to end: monitor stock levels against min/max thresholds, trigger reorders, and track purchase orders through receipt
• Maintain accurate sustainment inventory records in the ERP, including serial number traceability for configuration-controlled parts
• Assist with the inventory audit process - cycle counts, discrepancy research, root-cause analysis of variances, and corrective actions – for sustainment owner spare parts
• Work with Supply Chain and Engineering on lead times, obsolescence risk, and reorder point adjustments as fielded fleet size changes

Shipping, Recovery & Movement

• Coordinate outbound shipment of spares to sites and inbound recovery of parts, tooling, and unused stock
• Prepare shipping documentation and coordinate with Shipping & receiving team on following hazmat requirements and export control (ITAR/EAR) rules on international movements, with training provided
• Manage packaging, crating, and kitting standards so parts arrive usable and undamaged
• Track in-transit inventory and close the loop on every movement in the system of record

Site Stand-Up Support

• Gather and verify the spares package – based on spares plan provided - for each new site activation: confirm on-hand availability, identify gaps early, and escalate shortfalls with enough runway to act
• Stage, kit, and ship site spares packages against the activation timeline
• Provide regular pre-stand-up status reporting that clearly flags on-track versus at-risk, with the specific part-level driver of any risk
• Communicate sparing movements and allocation decisions to field teams, program management, and customer-facing stakeholders

Returns, Repair & Quality Interface

• Work with the Quality team on the RMA process for parts returning from the field - receipt, triage, documentation, and disposition
• Track repaired and reworked parts back into serviceable inventory and out to the field, maintaining visibility throughout the repair loop
• Support warranty claims and returns; track replacements to closure
• Segregate and control non-conforming material in coordination with Quality

Reporting & Continuous Improvement

• Produce recurring spares status reporting: stock position, open backorders, RMA aging, repair turnaround time, and site readiness
• Surface demand trends and failure patterns that should inform sparing models and provisioning decisions
• Document and improve sustainment SOPs - receiving, issuing, audit, RMA, and shipping - as the function scales

Minimum Qualifications

• Go getter attitude, and someone that finds a way to make things happen.
• 3+ year of hands-on experience in a warehouse, stockroom, shipping and receiving, inventory, logistics, or military supply environment; or comparable work where you were accountable for real material
• High energy and a bias to act - when something is at risk you move on it rather than waiting to be asked
• Comfort with shipping and receiving fundamentals such packing, labeling, paperwork, carrier pickups, or the drive to learn them fast
• Strong organizational discipline - this role fails quietly if records drift from reality
• Clear, direct communication: able to give a status that a program lead can act on without a follow-up question
• Working proficiency with Excel, and the aptitude to become our expert user of an ERP or inventory system
• Respectful team player

Preferred Qualifications

• E xperience supporting field service, depot, or aftermarket parts operations for complex hardware
• Familiarity with NetSuite, Salesforce Field Service, or comparable ERP/FSM platforms

Exposure to export control (ITAR/EAR) requirements

• Military logistics or supply background (92A/92Y, 3043, 2S0X1, or equivalent)
• Experience with RMA and warranty workflows and quality management systems
• Cycle counting, inventory audit, or ERP transaction experience (NetSuite, SAP, or similar)
• Experience preparing shipping documentation or coordinating freight and carriers

Education & Experience

High school diploma or equivalent required. An associate's or bachelor's degree, military supply or logistics training, and hands-on warehouse or inventory experience are all valid paths into this role — we weigh demonstrated ownership over credentials

Pay and benefits

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra’s overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:

Premium Healthcare Benefits

• Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
• Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.
• Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.

Clearance Eligibility

This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. Security Clearances:

To see Forterra’s candidate data privacy policy, please visit Forterra Legal | Job Applicant Privacy Notice.

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