Sustainment Training Analyst

Va Ehr

Modernization - EHRM SISS | Full-time | Remote

SteerBridge is a modern technology company delivering innovative, missionfocused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercialgrade capabilities that accelerate operational effectiveness and drive measurable mission success.

At the core of SteerBridge is our people-especially the veterans whose leadership, problemsolving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

Position Overview

SteerBridge is seeking a Sustainment Training Analyst to support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program. Working with our program partners and the Post Implementation Training team, this remote position coordinates the transition from EHR deployment training to ongoing sustainment.

The analyst supports training readiness, release-related learning updates, stakeholder coordination, metrics, and high-quality program communications. Success requires an organized, proactive professional who can independently develop accurate deliverables and keep complex, multi-party activities moving forward.

Key Responsibilities

• Coordinate with VA stakeholders, EHR vendor training teams, site leads, and program partners to transition deployment training into sustainable post-implementation operations.
• Track sustainment training readiness, assignments, completions, open issues, risks, and action items; identify gaps and follow through on resolution.
• Prepare accurate weekly status reports, PMO updates, leadership briefings, PowerPoint presentations, meeting materials, and client-facing communications.
• Facilitate stakeholder meetings, document decisions and action items, and communicate progress, dependencies, and risks to program leadership.
• Coordinate updates to training materials and communications associated with EHR software releases, workflow changes, and program priorities.
• Support development and maintenance of SOPs, process documentation, training guidance, and transition or handoff materials.
• Collect, validate, analyze, and present training metrics and program status to support operational decisions and continuous improvement.
• Triage and track training-related inquiries, incidents, and ad hoc requests using ServiceNow or comparable tools where applicable.
• Assist program leadership with accurate information and materials for VA client requests and authorized external inquiries.
• Incorporate stakeholder feedback, manage competing deadlines, and maintain proactive communication with a distributed team.

Required Qualifications

• Bachelor's degree in business, education, information systems, healthcare administration, or a related field, or equivalent relevant professional experience.
• 3+ years of experience in training operations, IT program coordination, software implementation support, or a related analyst role.
• Experience preparing professional PowerPoint presentations, concise status reports, executive-ready summaries, and detailed written documentation.
• Experience tracking project activities, action items, risks, issues, and performance metrics, with strong attention to accuracy and deadlines.
• Ability to coordinate with government or enterprise clients, vendors, program managers, and cross-functional teams in a remote environment.
• Working knowledge of training delivery, adult learning principles, training documentation, and ongoing user support for enterprise systems.
• Proficiency with Microsoft 365 tools, including PowerPoint, Excel, Word, Outlook, and Teams.
• Strong written and verbal communication, organization, analytical problem-solving, and ability to incorporate feedback constructively.
• Experience with issue-tracking, ticketing, or service-management systems such as ServiceNow, or comparable tools.

Preferred Qualifications

• Experience supporting VA EHR Modernization, healthcare IT, electronic health record systems, or federal health programs.
• Experience supporting post-go-live training, sustainment transitions, organizational change management, or enterprise software releases.
• Background in federal consulting, PMO reporting, government stakeholder engagement, or large-scale technology modernization.
• Experience developing job aids, quick reference guides, SOPs, training plans, or other instructional support materials.
• Familiarity with learning management systems, training metrics, curriculum updates, and continuous improvement practices.
• Experience coordinating with software vendors, site-level implementation teams, and geographically distributed end users.