Sweathouz- Sales Associate, Santa Monica

Job Summary

The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ.

SWTHZ LOCATION: Santa Monica, California

Essential Duties & Responsibilities

Guest Experience & New Membership Enrollment

• Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals.
• Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro's individual needs and goals.
• Communicates membership options in a clear and concise manner.
• Effectively and professionally enrolls guests using company sales techniques and protocol
• Onboards new members successfully and assists with all member retention activities in order to drive club profitability

Prospecting & Lead Generation

• Effectively schedule appointments and follow up on all leads and potential new business opportunities.
• Communicate and promote marketing campaigns and special offers to leads and existing members.
• Manage leads using company software and execute daily outreach activities to maximize conversion.

Member Experience

• Partner with the Studio Manager to ensure a best-in-class, member-centric experience.
• Provide a friendly, engaging check-in process and address member inquiries with professionalism and care.
• Build strong name relationships with members and act as a resource for their questions and concerns.
• Clean and sanitize suites between sessions and maintain the overall cleanliness of the studio, including common areas and equipment, in accordance with SWTHZ standards.

Key Skills & Attributes

• Active Listening & Relationship Building: Builds genuine connections by listening attentively, asking thoughtful questions, and demonstrating a vested interest in others' success. Establishes trust through shared experiences and meaningful interactions.
• Product Expertise & Persuasion: Communicates offerings with confidence, addressing concerns and positioning solutions effectively. Uses problem-solving, creativity, and negotiation to drive win-win outcomes.
• Integrity & Dependability: Reliable, consistent, and true to their word. Acts with honesty, conscientiousness, and high ethical standards.
• Enthusiastic & Performance-Driven: Passionate about health, wellness, and the brand. Engaged, positive, and eager to contribute. Strives for excellence, continuously improving to deliver high-impact results.
• Adaptability & Resilience: Thrives in fast-changing environments, eager to learn, and comfortable navigating ambiguity. Self-motivated with the endurance to tackle challenges head-on.

Minimum Requirements

• High school diploma or GED
• Current AED/First Aid/CPR certification preferred
• 1+ years of experience in sales or customer service, with a focus on relationship-based selling and value-building
• Reliable means of mobility for travel to studio location

Physical Requirements & Work Environment

• Must be able to lift up to 50 lbs.
• Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking.
• Exposure to cleaning chemicals and sanitizing agents.
• Must be comfortable with administering CPR/AED protocols.

Benefits

• Bonus Eligibility
• Flexible Work Schedule
• Free Drop-In Sessions
• Career Growth Opportunities
• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees
• Supportive Team Environment

Starting Salary

$18.47/hr plus commission

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Duties and responsibilities may be adjusted as necessary to support departmental and organizational needs.