Switchboard Operator - 2nd Shift (On-site)

About the role

RR Donnelley is looking to add a Switchboard Operator to their Wheeling, WV team!

This role will have on-site requirements.

2nd Shift Schedule: Monday - Friday, 3pm - 12am

The Switchboard Operator is responsible for operating telephone switchboards and consoles to connect, hold and transfer telephone calls and to provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Employee performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information.

Job duties

(* denotes an "essential function")

• Answer telephones in Message Center utilizing a multi-line phone system.
• Utilize appropriate logs for tracking issues with calls.
• Maintain phone lists as per procedure.
• Handle additional projects as assigned.
• Communicate with manager and client on job or deadline issues
• Ensure that request tickets are properly filled out before beginning work.
• Ability to handle high-stress environments
• Complete various tasks as specified per request.
• Notify appropriate staff when calls are processed incorrectly.
• Troubleshoot basic equipment problems. Place service calls when needed.
• Assist in training new hires.

Working conditions

• Ability to work overtime as needed.
• Professional work environment
• Professional attire required

Qualifications & Requirements

• High school diploma or equivalent
• Minimum of one year switchboard operator experience required (PBX, or private branch exchange switchboards, or voiceover Internet protocol switchboards)
• Previous receptionist or administrative experience preferred, preferably in a legal, banking or large corporate environment
• Intermediate PC Skills required: Microsoft Office, Word, Excel, Outlook
• Attention to detail with emphasis on accuracy and quality
• Ability to prioritize work to balance multiple projects and deadlines
• Excellent verbal written communication skills
• Exceptional customer service skills
• Ability to handle a high volume of incoming, outgoing, and interoffice calls
• Customer service oriented - actively looking for ways to help people.
• An extremely professional phone manner with an upbeat and pleasant phone voice
• Can be trusted with sensitive and/or confidential documents and information.

Additional Information

The rate of pay for this role at the noted RRD location is $17.02-23.46/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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