System Admin & Service Desk_ Bilingual (English/ Korean)
- Pay
- $70,000 – $75,000 per year
- Location
- Plano, TX · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 5+ years
- Education
- Bachelor's degree
- Listed
- 18 days ago
Skills & highlights for this role
- Service Desk / Help Desk Operations
- IT Operations or Application Support
- System Administration
- User Support and Troubleshooting
- Stakeholder Coordination
- Fluent English (written and verbal)
- Fluent Korean (written and verbal)
- Prompt Engineering for AI-Assisted Workflows
- Excel / KPI Reporting
Also useful
- Jira or other ticketing/workflow management systems
- Understanding of web-based applications and system integrations
- AI-assisted development (Vibe Coding)
- Low-code/no-code platforms
- Scripting
- Agile mindset
About the role
Service Desk & Customer Support System Administration (Jira/MSP+/Web Systems) Data Analysis (Excel/KPI/Reporting) AI-Driven Automation & AI-assisted Development Continuous Process Improvement (Agile Mindset) on QA/System failure issues Perform basic to intermediate system administration tasks, including User and access management System configuration: Workflow and process maintenance, Issue investigation and escalation Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows
Qualifications & Requirements
Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred. 5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations IT Operations or Application Support System Administration Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
- Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
- Special Skills & Qualifications Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits Medical Insurance Vision Insurance Dental Insurance 401(k) Paid Sick hours
From Woongjin, Inc.'s careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the System Admin & Service Desk_ Bilingual (English/ Korean) role at Woongjin, Inc.?
The System Admin & Service Desk_ Bilingual (English/ Korean) posting at Woongjin, Inc. states compensation of $70,000 – $75,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Woongjin, Inc.'s official career site.
Where is the System Admin & Service Desk_ Bilingual (English/ Korean) job at Woongjin, Inc. located?
This System Admin & Service Desk_ Bilingual (English/ Korean) position at Woongjin, Inc. is located in Plano, TX (On-site). Always check Woongjin, Inc.'s application page for specific state eligibility or relocation policies.
What qualifications are required for System Admin & Service Desk_ Bilingual (English/ Korean) at Woongjin, Inc.?
For the System Admin & Service Desk_ Bilingual (English/ Korean) role, Woongjin, Inc. highlights 5+ years of relevant experience; a bachelor's degree; experience with Service Desk / Help Desk Operations, IT Operations or Application Support, System Administration, User Support and Troubleshooting, Stakeholder Coordination, Fluent English (written and verbal). Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the System Admin & Service Desk_ Bilingual (English/ Korean) position at Woongjin, Inc.?
This listing links directly to Woongjin, Inc.'s SmartRecruiters application page. You can apply directly on Woongjin, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.