System Admin & Service Desk (Korean Bilingual)
- Location
- Plano, TX
- Listed
- Today
About the role
- Service Desk & Customer Support
- System Administration (Jira/MSP+/Web Systems)
- Data Analysis (Excel/KPI/Reporting)
- AI-Driven Automation & AI-assisted Development
- Continuous Process Improvement (Agile Mindset) on QA/System failure issues
- Perform basic to intermediate system administration tasks, including User and access management
- System configuration: Workflow and process maintenance, Issue investigation and escalation
- Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Qualifications & Requirements
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- 5+ years of experience in one or more of the following areas:
- Service Desk / Help Desk Operations
- IT Operations or Application Support
- System Administration
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
- Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
- Hands-on experiences with Excel
Special Skills & Qualifications
- Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
- Pay rate: ~$6,035.92/m, DOE
- Work Location: Plano, TX
- Contract Period: 1 yr
- Bilingual(English/ Korean) required
From SBT Global, Inc.'s careers page, first listed on Rolev.ai on November 9, 2026. Rolev.ai is not the employer.
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Common questions
Where is the System Admin & Service Desk (Korean Bilingual) job at SBT Global, Inc. located?
This System Admin & Service Desk (Korean Bilingual) position at SBT Global, Inc. is located in Plano, TX. Always check SBT Global, Inc.'s application page for specific state eligibility or relocation policies.
How do I apply for the System Admin & Service Desk (Korean Bilingual) position at SBT Global, Inc.?
This listing links directly to SBT Global, Inc.'s SmartRecruiters application page. You can apply directly on SBT Global, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.