System Analyst

About the role

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

About the Role, Mission or Department Overview

The New York Times is looking for a System Analyst to support the operation and maintenance of the infrastructure for our publishing and production operations. You will support essential in-house applications and workflows. You will play an important part in ensuring these systems integrate with our broader production environment.

You will collaborate with the larger IT department. You will need to support our manufacturing processes. You will work with internal colleagues, vendors, and contracted third-party developers.

You will report to the Manager of Production Systems at the College Point plant in Queens, NY. This department is part of the corporate IT department of the New York Times. You will not manage people, but will independently manage projects.

You will be hybrid, with 3 days on-site expected. The College Point plant is a 24/7/365 operation manufacturing newspapers. We will require you to work off hours during system migrations, outages, and upgrades.

Responsibilities

• Research, develop, test, and maintain infrastructure of applications controlling publishing and production, including NewswayX and Mueler SAM
• Support and maintain vendor production systems to ensure reliability and operational continuity.
• Create technical specifications for new features and manage related JIRA tickets.
• Develop new procedures, test and deploy them, train end users
• Write system and user documentation and provide training to users for new or modified features.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications

• Bachelor's Degree in Information Technology or equivalent professional experience.
• 3-4+ years of experience as a Systems Analyst.
• Experience supporting publishing, preprint, and print workflows.
• Proficiency in virtual server environments, firewall and security
• Working knowledge of core IT concepts, including networking, DNS, IP addressing, Group Policy (GPO), and database fundamentals.
• Experience with Systems Analyst tasks, specifically bridging the gap between user needs and technical implementation.
• Understanding entire application stack to be able to assist troubleshooting complex issues
• Experience integrating complex systems with each other, troubleshooting protocol, firewall and permissions issues

Preferred Qualifications

• Experience working in printing plants and knowledge of printing processes.
• Experience building and maintaining documentation for complex legacy and modern systems
• Windows user support and/or Windows Server admin experience

• #LI-Hybrid
• REQ-020445

Additional Compensation and Benefits

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

The annual base pay range for this role is between

$100,000—$120,000 USD

Candidate Use of GenAI Tools

• We're excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.
• If you're an engineering candidate, we'll let you know what specific GenAI tools you are permitted to use for your technical assessment.

• The New York Times Company is committed to being the world's best source of independent, reliable and quality journalism.
• To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization.
• We encourage people from all backgrounds to apply.

For information about The New York Times' privacy practices for job applicants,

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• All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site.
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