Systems Admin

Duties

• Provide technical support to internal and external customers via telephone, email, or via remote assistance tool(s). Ensure support needs are met.
• Assist internal and external customers to upgrade and configure the software.
• Participate in software testing as needed during the release cycle.
• Troubleshoot complex issues, with simulation/reproduction of issues in order to find resolutions.
• Escalate issues to developers as appropriate. Continue to work the issues with the developers should they need your assistance.
• As appropriate, provide custom solutions through Scripts.
• Participation in customer training.
• Use ticketing system(s) and time reporting systems to accurately report issues, document activities, and report time.
• Identify cause of problem reported by debugging C#, SQL, HTML, XML, JavaScript, PowerShell and other code and if necessary correct them or report them to the developers.
• May require occasional travel to remote company or customer field sites for meetings, implementation of systems, support of systems, or for training.
• Requires participating in 24x7 rotation with other team members to respond to critical system support requests.
• Participate in projects or other activities as assigned.
• Must be willing to work in a team environment and with other team members.
• Required to perform duties outside of normal responsibilities, as needed.

Qualifications

Essential

Ba/bs

Computer Science, Engineering, or equivalent combination of education and IT software support.

• Minimum 3 years’ experience in a similar role troubleshooting and diagnosing problems with hardware and software.
• Entrepreneurial spirit with desire to work in a fast-paced environment.
• Superior analytical and problem solving skills
• Windows operating system and programming environment
• Ability to plan ahead and organize daily and weekly tasks
• Ability to work with minimum supervision as a part of a team
• Constant attention to detail
• Excellent communication skills, both verbal and written
• Ability to calmly manage crisis situations
• Experience working closely with technical subject matter experts, understanding the business and customer goals, and translating those goals into engaging content for consumers.
• Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information on a deadline.
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering)

Preferred Expertise Areas

• SQL Server Management Studio 2008/2012 (Querying, Writing Stored Procedures in T-SQL)
• SaaS industry or related experience.
• SDLC automation including integration and deployment
• Amazon Web Services (SNS & SQS Messaging, Troubleshooting)
• Web Service Experience - SOAP messaging, XML syntax & structure, JSON formatting, serializing/deserializing
• Experience with Data Encryption
• C#,.Net, Object-Oriented Programming and debugging skills
• Automation tools such as Chef, Puppet, etc.
• Knowledge of web-to-print, email coding, web based best practices and troubleshooting.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Look for: Danielle
• Email: d.garan@computerfutures. com