Systems Application Manager, Government Technologies

What you will do

Johnson Controls is a global organization focused on smart, healthy, and sustainable buildings. In this role, you will help support complex security and integrated systems programs by combining technical depth, customer focus, and hands-on execution to deliver reliable outcomes for PMO projects and programs.

As a Systems Application Manager, Government Technologies, you will provide technical assistance, system design and management, and subject matter expertise for integrated security systems supporting PMO customers. You will analyze customer needs, define system objectives and requirements, develop solutions for new or existing applications, and support field teams and customers nationwide through training, documentation, troubleshooting, and escalation support.

How you will do it

• Support PMO projects and programs by designing, reviewing, and validating integrated security system solutions for customer requirements.
• Analyze customer needs, translate them into system objectives, and develop practical solutions for new and existing applications.
• Review equipment application and confirm compatibility, correct product selection, and accurate system design against specifications.
• Prepare technical take-offs from contract drawings, identify clarification questions, and support value engineering efforts that improve customer satisfaction and project profitability.
• Develop and track submittal packages, including revised working drawings, installation drawings, and final acceptance documentation.
• Research system issues, follow troubleshooting procedures, and use manuals, parts manuals, change notices, and bulletins to diagnose and resolve problems.
• Provide ongoing technical support to PMO teams, customers, field technicians, and Business Operations throughout project delivery, start-up, commissioning, and handover.
• Bench test and program access control, intercom, and CCTV systems before shipment and provide in-field programming and commissioning support as needed.
• Develop technical documents and field instructions covering wiring diagrams, block diagrams, schematic diagrams, elevations, and step-by-step installation or maintenance guidance.
• Train, coach, and support customer field staff and Johnson Controls Installation/Service Teams on integrated systems and computer-based applications.
• Customize applications with customer IT when required by network security protocols and support configuration changes permitted by the system manufacturer.
• Support legacy equipment assessments and recommend upgrade or integration paths, while confirming infrastructure requirements such as cabling, power, environmental needs, conduits, and raceways.
• Own the quality of every solution by confirming customer intent, system compatibility, and technical accuracy before work moves forward.
• Stay close to the work by reviewing drawings, schematics, software, and manuals carefully, then turning that detail into clear next steps for field teams and customers.
• Remove obstacles early through proactive clarification, practical value engineering, and responsive support during design, start-up, commissioning, and escalation.
• Strengthen outcomes through direct collaboration with customer IT, Business Operations, and field personnel so that system intent, security requirements, and installation realities stay aligned.
• Improve every day by documenting lessons learned, refining technical guidance, and using troubleshooting feedback to drive better standards and faster resolution.
• Work as one team by coaching others, sharing expertise openly, and supporting diverse field perspectives to deliver a consistent customer experience.
• What we look for
• Required
• Experience
• 3-5 years broad based security industry field experience with emphasis on computer-based installation and repair (including some IT experience).

Skills

• Demonstrated proficiency and experience in reading blueprints, CAD design and/or blueprint design
• Solid working knowledge and understanding of electronics or electrical theory
• Ability to implement existing configuration standards and recommend new configurations which perform more efficiently.
• High level of proficiency in: PC literacy, Microsoft Office Visio (or other graphics program) and Excel and Integrating Access Control, CCTV, Intercom and IDS.
• Strong understanding of integration concepts with ability to quickly acquire specialized knowledge as required by the PMO.
• Excellent interpersonal skills: Demonstrated ability to effectively interact with all levels of the internal Johnson Controls’ organization, customer organizations, and customer vendors and contractors.

Knowledge

• Database connectivity, basic LAN protocols and serial communications
• Hirsch-Identiv Access control, Bosch VMS experience and Commend intercom experience (certification a plus).
• Must have or be able to receive and maintain, at a minimum a NACI clearance
• Travel as required min 50% overnight travel required

Preferred

• Associates or Bachelor’s degree
• IT hardware and/or software training, certifications
• Aiphone, Bosch/Radionics intrusion experience

Hiring Salary Range

$79,000- 108,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers.