Systems Delivery Manager (Hybrid)
- Location
- Seattle, WA · Hybrid
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 8+ years
- Education
- Bachelor's degree
- Listed
- 14 days ago
Skills & highlights for this role
- Team leadership of business analysts, testers, and application support staff
- Requirements elicitation and translation into user stories and acceptance criteria
- Test strategy and quality checkpoint oversight
- Incident, problem, and change management for production systems
- Vendor and third-party partner coordination
- Capacity allocation across projects, enhancements, testing, and support
- Knowledge of SDLC with Agile, Scrum, Waterfall, and hybrid experience
- Stakeholder relationship management
- Clear written and verbal communication
Also useful
- CBAP or CCBA (IIBA) certification
- ISTQB certification
- ITIL Foundation certification
- Experience transforming manual processes to automated processes
- Automation tool and framework recommendation
- Development and implementation of multi-year modernization plans
- Experience leading teams of 10+ across multiple disciplines
- Third-party administration or employee benefits domain experience
About the role
Are you a proactive, detail-oriented leader with strong organizational and communication skills? Do you have a history of turning business needs into well-defined, tested, and supported systems? If this describes you, then you may be the person we're seeking as our next Systems Delivery Manager!
What you'll be doing
As the System Delivery Manager in our Quality Control Group, you will be responsible for overseeing the business analysts, testers and the application support staff across the full delivery lifecycle: requirements, testing, launch readiness, and post-launch support. You will also partner with an external vendor that provides software development services to fulfill development initiatives.
- This is both an operational leadership role, and a change leadership role.
- You will take ownership of day-to-day delivery and drive the strengths of each function.
- You will also build and lead multi-year plans that keep the best of current practices while evolving how we deliver systems to support the business.
As a System Delivery Manager, you will
- Manage, coach, and develop business analysts, testers and application support staff, ensuring clear priorities, effective collaboration, and reliable coverage of work.
- Ensure business needs are elicited, clarified, and translated into refined requirements, user stories, and acceptance criteria.
- Oversee test strategy, test case design, test data, defect tracking and quality checkpoints so solutions are validated before release.
- Partner with business leaders to confirm plan details and consider readiness for deployment.
- Manage incidents, problems, and change processes for production systems, including post-launch monitoring, timely issue resolution, root-cause analysis, and clear communication with affected teams.
- Allocate team capacity across projects, enhancements, testing cycles, and support needs and communicate priorities, risks, and resource needs.
- Serve as a bridge between development, business operations, and third-party partners, including consultants and core vendors, so joint work is coordinated, resourced and aligned with business priorities.
- Develop a plan for modernizing analysis, testing and support practices, with clear milestones, resource needs, and measure of success.
- Define automation opportunities, recommend tools and frameworks, and integrate opportunities into key workflows for each team role.
- Establish meaningful metrics and use them to drive continuous improvement.
This position has a hybrid work schedule with 3 days per week (Tue, Wed & Thu) on-site in our Seattle office.
Who you are
- Educated. Degree in Computer Science, Information Systems, Business Administration, or a related field, or an equivalent combination of education, training and experience.
- Experienced. 8-10 years in business analysis, quality assurance, application support, or systems delivery, including 5+ years leading teams of 10+ people across multiple disciplines.
- Certified. Certification in CBAP or CCBA (IIBA), ISTQB, or ITIL Foundation preferred
- Transformer. Experience leading the transformation from manual to automated processes, deep understanding of business analysis, and strong command of test strategy.
- Leadership. Proven record of assessing team performance and organizational needs, developing actionable improvement plans, and leading teams through significant change.
- Relationship Builder. Foster relationships with key stakeholders & manage expectations
- Communicator. Clear & effective communicator with strong interpersonal relationship skills
- Technically Savvy. Knowledge of SDLC, with practical experience in Agile, Scrum, Waterfall & hybrid environments
If hired, you can expect
- Salary range of $11,935 - $16,150 per month (dependent upon experience & qualifications)
- Medical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance
- Optional benefits: health flex spending & dependent care assistance plans and pet insurance
- Generous 401(k) plan with employer base contribution and match
- Paid vacation, sick leave and holidays
- Collaborative team environment
Who we are
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.
Equal opportunity and legal notices
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation.
Northwest Administrators Inc. | Privacy Policy (nwadmin.com)
From Northwest Administrators, Inc.'s careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Systems Delivery Manager (Hybrid) role at Northwest Administrators, Inc., it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Systems Delivery Manager (Hybrid) job at Northwest Administrators, Inc. located?
This Systems Delivery Manager (Hybrid) position at Northwest Administrators, Inc. is located in Seattle, WA (Hybrid). Always check Northwest Administrators, Inc.'s application page for specific state eligibility or relocation policies.
What qualifications are required for Systems Delivery Manager (Hybrid) at Northwest Administrators, Inc.?
For the Systems Delivery Manager (Hybrid) role, Northwest Administrators, Inc. highlights 8+ years of relevant experience; a bachelor's degree; experience with Team leadership of business analysts, testers, and application support staff, Requirements elicitation and translation into user stories and acceptance criteria, Test strategy and quality checkpoint oversight, Incident, problem, and change management for production systems, Vendor and third-party partner coordination, Capacity allocation across projects, enhancements, testing, and support. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Systems Delivery Manager (Hybrid) position at Northwest Administrators, Inc.?
This listing links directly to Northwest Administrators, Inc.'s Greenhouse application page. You can apply directly on Northwest Administrators, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.