T&S Investigator
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 3+ years
- Listed
- 24 days ago
Skills & highlights for this role
- incident investigation
- policy development
- risk assessment
- statistical analysis
Also useful
- LVN
- RN
Role Overview
The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.
What You’ll Do
- Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
- Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
- Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
- Shape and uphold marketplace safety norms through clear policy development/reccomendations.
- Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
- Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
- Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
- Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
- Continuously improve the incident reporting and investigation workflow.
- Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
- Stay current on product updates to ensure accuracy and consistency across safety operations.
What We’re Looking for
- Ability to resolve customer incidents with empathy and action
- Impeccable judgement and ability to make tough decisions
- Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
- Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations
- Ability to identify potential risks and effectively diffuse situations
- Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission
- Self-motivated, able to work independently and stay organized
- Detail-oriented
- Ethical and unbiased integrity and decision-making abilities
- Preferred:
- 3+ years in a customer-facing role.
- 3-5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.
- LVN or RN is a big plus
- Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.
Hiring Process
- Application
- Case Study
- Case Study Interview with Head of Trust and Safety
- Interview with our Head of Operations
- Culture Interview (People Ops)
- Offer
Quick Note on Scammers
Clipboard would never ask you for money or your bank details to participate in our hiring process.
About Clipboard
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Why Join Clipboard?
- We are remote-first, giving you the flexibility to work with us from many places.
- Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
- A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
- Opportunity to make a significant impact with our customers on both sides of the marketplace.
From Clipboard Health's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this T&S Investigator role at Clipboard Health, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the T&S Investigator job at Clipboard Health located?
Yes, this T&S Investigator opening at Clipboard Health is listed as Remote (US). Always check Clipboard Health's application page for specific state eligibility or relocation policies.
What qualifications are required for T&S Investigator at Clipboard Health?
For the T&S Investigator role, Clipboard Health highlights 3+ years of relevant experience; experience with incident investigation, policy development, risk assessment, statistical analysis. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the T&S Investigator position at Clipboard Health?
This listing links directly to Clipboard Health's Ashby application page. You can apply directly on Clipboard Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.