Talent Acquisition Operations Manager

About the Role

As the Talent Acquisition Operations Manager for the Americas region, you will report to the Director of Global Talent Acquisition Operations to drive operational excellence locally. You will own and evolve the operational backbone of Nscale's Talent Acquisition function regionally.

This is a high-impact role in a fast-scaling environment where you'll lead a coordination team, drive tooling and systems compliance, and build the processes that enable world-class hiring at scale across the Americas. You'll bring deep expertise in talent operations, a track record of rolling out and optimising ATS and recruitment tooling, and the leadership skills to coach and develop a team of coordinators. You're someone who sees the bigger picture while staying close to the detail.

You'll also be a

• Creator: You own projects end-to-end and are proud of building things that last
• Systems Thinker: You design processes that scale, not just solve today's problem
• Leader: You develop, coach and advocate for your coordination team
• Influencer: You earn credibility quickly and partner with senior stakeholders across the business to get things done
• Data-Driven: You use metrics and insights to drive continuous improvement
• Proactive: You're a self-starter who brings fresh ideas and knows what questions to ask
• Champion for Inclusion: You embed equity and diversity into every process you build

What You'll be Doing

Team Leadership & Coordination

• Manage and develop a team of Recruitment Coordinators, setting clear expectations, providing regular coaching, and supporting career growth.
• Design and maintain scalable coordination workflows for interview scheduling and candidate engagement.
• Build capacity and resilience in the coordination function to support rapid hiring growth across the Americas region.

Talent Acquisition Operations

• Lead local initiatives across key work-streams (Systems and Process, Training and Enablement, Data, Candidate Experience).
• Partner with the Americas TA Leader and senior TA leadership to align operational capabilities with hiring strategy.
• Lead on implementing global initiatives locally.
• Act as the local SME for TA operations, standardising processes across teams and geographies.

ATS & Tooling Implementation

• Review opportunities for improvements to the ATS and tooling, and work with the TA Operations COE to drive and implement measurable and impactful enhancements that would benefit the region.
• Own tool adoption, ensuring all TA tools deliver maximum value across the TA team and meet the needs of the end users.
• Align with the AI strategy to support the build and roll-out of agentic capabilities across TA.
• Troubleshoot technical issues with tools, such as integrations, and partner with global counterparts to achieve long-term stabilisation.
• Stay current on emerging TA technology and make evidence-based recommendations for tooling investments.

Process Improvement & Compliance

• Map, audit, and drive recruitment process compliance as per the global framework, to eliminate friction and improve both candidate and hiring manager experience.
• Ensure consistent compliance with local hiring, employment and data privacy regulations.
• Lead change management efforts when introducing new processes or tooling, ensuring strong adoption across the team.

Stakeholder Partnership & Employer Brand Support

• Partner with People, Finance, and Legal teams to support compliant, efficient hiring operations.
• Provide insight and reporting to senior leaders on hiring activity, market intelligence, and KPI health.
• Support employer branding and candidate experience initiatives by ensuring operational touchpoints reflect Nscale's culture and behaviours.

About You

We're looking for an experienced Talent Operations professional who thrives in high-growth, complex environments, as well as:

• 8+ years of talent acquisition experience, with at least 4 years in a dedicated Talent Operations or TA Enablement role
• Proven experience leading and developing a coordination or operations team
• Demonstrated track record of driving adoption of TA tools and managing change to improve process compliance
• Hands-on experience with Greenhouse, GoodTime, and AI sourcing tools
• Strong understanding of the full recruitment lifecycle and how operations underpin great hiring outcomes
• Experience designing and improving processes, workflows, and KPI frameworks at scale
• Comfortable working across multiple Americas markets, with an understanding of regional compliance considerations
• Data-literate with experience building TA dashboards and using insights to influence decisions
• Passionate about digital innovation and the application of AI to drive operational excellence
• Excellent stakeholder management and communication skills - you can influence at all levels
• Highly organised, detail-oriented, and calm under pressure in a fast-moving environment