Team Lead, Critical Investigations

About the Role

The Critical Investigations Unit (CIU) Team Lead is a key position responsible for overseeing high-impact investigations and guiding specialized teams including our Law Enforcement Response Team. This role addresses the most sensitive, time-critical, and complex cases within the Trust & Safety organization. The ideal candidate will be an experienced investigator with extensive knowledge of law enforcement response, fraud detection, and critical incident triage. The CIU Team Lead will report directly to the CIU Supervisor.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.

This shift for this role is Monday-Friday, 6:00 AM-2:30 PM Arizona Time (MST). The schedule may be adjusted based on business needs.

Key Responsibilities

• Lead High-Severity Investigations: Oversee the execution of Law Enforcement Response Team (LERT) exigent and investigative cases, ensuring swift and lawful responses to legal requests and critical safety escalations.
• Team Oversight: Provide direct leadership and strategic guidance to investigators across the Law Enforcement Response Team (LERT) ensuring quality, consistency, and timeliness in case handling.
• Case Management & Prioritization: Triage, assign, and monitor the progression of sensitive investigations across multiple workstreams, particularly those involving threats to life, public safety, or internal fraud.
• Cross-Functional Partnership: Collaborate closely with Legal, Security, Global Security, and other internal stakeholders to drive outcomes in investigations, deliver insights, and influence policy improvements.
• Process Improvement: Identify trends, gaps, and opportunities for automation or efficiency across investigative workflows; lead process updates and documentation initiatives.
• Mentorship & Development: Support the professional growth of the Law Enforcement Response Team (LERT) through coaching, feedback, and knowledge sharing.
• Rotational After-Hours Escalation Support: Participate in on-call rotations to ensure CIU responsiveness during emergencies outside standard business hours.

Additional information

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs.

We're excited about you because you have

• 4+ years of proven experience in trust & safety, investigations, law enforcement liaison, and fraud prevention.
• Strong working knowledge of U.S. law enforcement processes, data privacy regulations, and subpoena/exigent request handling.
• Demonstrated leadership experience, preferably with oversight of multiple investigative workstreams or specialized teams.
• Excellent judgment and ability to manage ambiguity in high-pressure scenarios.
• High attention to detail, strong communication skills, and a bias for action.
• Familiarity with internal fraud patterns, safety escalations, and crisis response protocols.

Preferred Qualifications

• Experience leading or managing a team in a fast-paced, tech-driven environment.
• Background in crisis response, internal fraud investigations, or similar fields.

We expect this position to be filled by 29 November 2026.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash.

We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy and applicable state laws.