Team Lead, Legal Conflicts Managed Services
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Director
- Listed
- 19 days ago
Skills & highlights for this role
- Client engagement and relationship management
- Service delivery oversight
- Team leadership
- Working knowledge of Intapp Conflicts
Also useful
- Automation for research, triage, and routing
- Process modernization
- Legal conflicts operations experience
Roles and Responsibilities
Client Engagement & Growth
- Oversee service quality, client communication, escalations, and delivery against each client's requirements.
- Build trusted client relationships and participate in discovery, sales calls, proposals, onboarding, and service reviews.
- Identify opportunities to improve or expand services, working with Harbor leadership and subject-matter experts.
Service Delivery & Modernization
- Set delivery standards, quality controls, reporting, and performance measures across client teams.
- Bring strong working knowledge of Intapp Conflicts and guide process improvement, platform use, and modernization.
- Develop practical uses of automation for research, triage, and routing, with appropriate testing and oversight.
People & Practice Economics
- Lead and develop engagement managers and supervisors; support hiring, coaching, performance management, and succession.
- Plan staffing and capacity across clients, balancing demand, skills, coverage, utilization, and cost.
- Partner with the Managing Director on budgets, forecasts, client economics, and the evolving pricing model.
Strategic Execution
- Build repeatable practices that support growth across multiple firms while accommodating client-specific workflows.
- Use service and financial data to identify risks, improve performance, and inform business decisions.
- Represent the conflicts practice across Harbor and contribute to a measured, multi-year modernization roadmap.
Success Metrics
- Delivery quality, turnaround, and adherence to client service commitments.
- Client satisfaction, retention, and well-founded service expansion.
- Team readiness, engagement, capacity, and development.
- Practice performance, including utilization, cost, margin, and progress on process improvement.
Qualifications
Experience
- Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment.
- Hands-on proficiency with Intapp Conflicts and experience leading conflicts workflows and complex escalations.
- Experience managing and developing teams and improving operational processes.
Capabilities
- Strong client-service skills and confidence working across different firm cultures and stakeholder groups.
- Commercial and financial acumen, including staffing, forecasting, utilization, and profitability.
- Ability to modernize processes and apply technology thoughtfully; a builder's mindset suited to a growing service line.
Preferred Qualifications
- Experience with conflicts operations at more than one firm.
- Participation in a conflicts modernization, platform implementation, process redesign, or automation effort.
- Client-facing experience in consulting, legal technology, or another multi-client service environment.
About Harbor
Harbor is seeking a Team Lead of Conflicts Managed Services to join our dynamic team. The Team Lead leads Harbor's conflicts managed services practice across clients, with responsibility for delivery, client relationships, team development, and business performance. Reporting to the Managing Director, this leader will help build a scalable service model and shape how Harbor modernizes conflicts work through better processes and technology. As an early leader in the practice, the Manager will have room to shape its model and grow with the business.
The role oversees client engagement leads and maintains consistent standards across the portfolio. Harbor conducts conflicts research and flags potential issues for client review; each client retains responsibility for conflict decisions and clearance. This is a 100% remote position that can be worked from anywhere in the US.
About Us
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients - leading law firms, corporations, and their law departments - to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Equal opportunity and legal notices
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
From Harbor's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Team Lead, Legal Conflicts Managed Services job at Harbor located?
Yes, this Team Lead, Legal Conflicts Managed Services opening at Harbor is listed as Remote (US). Always check Harbor's application page for specific state eligibility or relocation policies.
What qualifications are required for Team Lead, Legal Conflicts Managed Services at Harbor?
For the Team Lead, Legal Conflicts Managed Services role, Harbor highlights experience with Client engagement and relationship management, Service delivery oversight, Team leadership, Working knowledge of Intapp Conflicts. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Team Lead, Legal Conflicts Managed Services position at Harbor?
This listing links directly to Harbor's Greenhouse application page. You can apply directly on Harbor's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.