Team Lead, Order Management

About the role

The Team Lead is responsible for assisting the Back Office Management in the day-to-day training, planning, supervision and problem-solving activities of the Back Office Dept Order Management staff. The Order Management department is responsible for managing customer information, contract pricing and orders in Oracle/SLIM from initial set up to invoicing to ensure revenue is accounted for and within required time frames under conformity to the applicable internal controls and compliance requirements.

• Oversee and provide direction to the Order Management staff to ensure that all work is processed is timely and accurately according to established company standards.
• Ensure quality output of team through training, auditing and process improvement
• Initiate and lead WCS projects
• Track production targets and engage with team daily to provide performance feedback
• Assists Back Office leadership in invoice review / approvals as required
• Provide end-user support for BOSS OTC, SharePoint Customer sites, SIR, Orderboard and SLIM Invoicing modules
• Liaise with Contracts Dept and KAM's to resolve inquiries about rates and invoices from partners and clients.
• Overall staff supervision including any required disciplinary action
• Provides coverage for Order Management functions (Opening/SLIM Invoicing/BOSS Invoicing/Distribution) as required
• Provide excellent customer service to internal and external clients
• Coaching / Mentoring less experienced team members
• Performs other duties as assigned.

Qualifications & Requirements

• High School diploma or equivalent (Required)
• Mastered duties from at least 4 job functions within the Order Management process (Opening/SLIM Invoicing/BOSS Invoicing/Distribution/SLIM or BOSS Price Programming/Customer Setup/Client Portal Management) (Required)
• 5+ years Oracle or SLIM Experience (Required)
• Certified to lead World Class Service projects (Required)

Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

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