Team Lead - Quality

About the role

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

About the role

Location: Conyers, GA

Summary

Lead daily activities of the work group while collaborating with team members as directed by the Quality Supervisor, by performing the following duties.

What you'll be responsible for in this role

Safety

• Ensure team follows safety policies & procedures.
• Track, measure, and enforce team's safety goals such as injuries, safety improvements, etc.
• Accountable for meeting Hillphoenix's annual safety goal.

Quality

• Ensure team follows policies & procedures.
• Establish task times (Mechanical/Electrical/Final Walk each job) and measure execution efficiency. Typical process metrics or tasks: Job Assignments, Job Efficiency, Material Review, Workforce Utilization.
• Send out updates and reviews of equipment status.
• Assist Quality Supervisor on Integra PTSS approvals.
• Move jobs from Inspection Integra status to Ship prep as needed.
• Participate in conducting a clear hand off between shifts.
• Ensure processes are followed (i.e., Safety culture, ETQ reliance, Audit Systems, Fast problem-solving methods, and structured inspection training).
• Support cross-functional teams as needed (i.e., Supplier and Customer Quality Engineers, etc.).
• Represent Quality team during production meetings.
• Validate each completed job pack for accuracy prior to Data Entry.
• Request and document U-1A Form.

Productivity

• Ensure team performance meets targeted Standard Hours with the expectation of continuous improvement in hours needed.
• Assign and execute daily quality tasks to meet production schedule. (standard hour execution).
• Receives and execute daily work instructions from Quality Supervisor (i.e., delivery to internal customers on time and lead time reduction).

Training

• Ensure OJT Training documents are reviewed and updated.
• Perform OJT training of newly hired associates.
• Collaborate with teams to conduct associate development and continuous improvement. (i.e., Skills Matrix, Basic Lean, training needs to team / associates)

Leadership

• Conduct huddle board Meetings.
• Responsible to assign team tasks (Safety, Quality, Productivity, 6S and Huddle communication)
• Escalate part-related or engineering issues to applicable functions (Stock room, Quality Supervisor, Engineering, etc.).
• Review process opportunities/successes with Quality Supervisor.
• Support Quality Supervisor, Production Supervisor, and Production Manager to meet/exceed goals.
• Foster teamwork and work alongside associates to meet and exceed goals.
• Ensure that communication flows properly through visual floor communication tools (i.e., Huddle Board)
• Perform Quality inspections or Quality Gate functions when needed (absenteeism, workforce shortage, support urgent needs, etc.).
• Encourage the development of new skills and interests among team members.
• Supports and trains the new standard operating procedures.

What are the qualifications

• High school diploma or general education degree (GED); or up to two years related experience or training.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

What are the preferred qualifications?

How We Define Our Values and Why You Should Join Our Team

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What's in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.