Team Leader for the Division of Tenant & Owner Resources (City HAP Program)

Your Team

The Office of Housing Access and Stability ("HAS") consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing.

The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

The Division of Tenant and Owner Resources (DTOR), within HAS, is responsible for the administration of rental subsidy programs that serves over 45,000 households and 9,000 landlords in all five boroughs. These programs include the Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)/Shelter Plus Care (SPC), NYC 15/15, Housing Access Voucher Program (HAVP), City HAP and HOME Tenant-Based Rental Assistance (HOME TBRA).

Your Impact

The City Housing Assistance Program (CHAP) is a city funded rental assistance program administered by the New York City Department of Housing Preservation and Development (HPD).

The program provides rental assistance to low-income households with incomes at or below 50% of Area Median Income (AMI) who are at risk of homelessness, including eligible rent-stabilized households facing eviction for nonpayment of rent and certain households residing in shelter who do not qualify for existing rental assistance programs.

CityHAP helps eligible households maintain stable, permanent housing by subsidizing their rent, with the household generally contributing 30% of its adjusted monthly income toward rent. The program provides targeted assistance to New Yorkers facing housing instability while helping preserve rent-stabilized housing and prevent homelessness.

Team Leaders in the Division of Tenant and Owner Resources are responsible for monitoring, tracking and delegating work to a team of Case Managers or Specialists assigned to his/her team. Team Leaders are mentors and provide training in accordance with the applicable program rules and regulations, and work with staff to ensure that necessary and important services are performed to best serve HPD's clients.

Your Role

• Responsible for the initial application screening, eligibility determination, contract preparation, client briefings, rent calculations, file preparation, interim reexaminations, annual recertification's, client transfers, data entry of required information into the Elite Database, and general communication with clients and landlords via telephone, e-mail, mail, and in-person meetings.
• Review cases, develop unit goals and objectives, monitor staff productivity, interfacing with landlords and clients.
• Manage and ensure that staff members are working within federal regulatory and local policy guidelines.
• Team Leaders will be cross trained in all the areas of rental subsidy administration.
• Team Leaders are required to take various mandatory trainings.
• May be assigned to related tasks as programmatically needed.
• Team Leaders will provide input and assist Coordinators with Performance Evaluations
• Collaborating on Special Projects
• Provide training to case management staff
• Preferred skills
• Excellent Communication Skills
• Strong Customer Service Focus
• Computer Proficiency
• Bilingual a Plus
• Rental Subsidy experience a Plus

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.