Team Leader, Traveler Care, Centralized Services

About the role

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Team Leader

In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

What You'll Do

• Provides leadership and coaching to a team of travel consultants
• Drives change and employee engagement through effective communication
• Use data to monitor counselors' activity and trends to provide ongoing performance feedback for delivery of excellent customer experience
• Lead your team and business
• Coordinates and facilitates basic management approaches for work scheduling, prioritizing, and process execution for day-to-day work
• Organizes and executes daily work to available staff
• Work as part of a leadership team

What We're Looking For

• 8+ years of experience as a travel consultant
• 4+ years working in a customer service environment
• Sabre GDS experience required
• Experience issuing tickets and working Sabre queues preferred
• Excellent verbal and written communication skills
• Expert knowledge of customer service satisfaction requirements
• Strong problem-solving skills

• We accept military experience/certifications as a substitute for some requirements.
• Because this position is directly with our United States Federal Government client, the United Sates government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position.

Pay and benefits

The US national base salary range for this position is from $55,300 - 102,700

The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Location

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

• What if I don't meet every requirement?
• If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway.
• You may be exactly the person we're looking for!