Tech Lead, Site Reliability

About the Role

We're looking for a SRE Manager to help us build and run infrastructure that just works - even at 3am. You'll lead a team of engineers who care as much about preventing incidents as they do about resolving them, and you'll bring a builder's mindset to reliability: automating toil, sharpening our observability, and increasingly, putting AI to work so humans can focus on the problems that actually need them.

This is a role for someone who's equally comfortable in a 1:1 coaching a direct report and in the middle of a SEV-1 driving toward resolution.

What you will be doing

Your Team

• Coach, mentor, and grow a team of SREs - real career development, not just performance reviews on a calendar
• Hire and retain strong engineers; build a team people want to stay on
• Create a culture where blameless postmortems are the norm and people feel safe raising issues early
• Drive day-to-day project management for the team - running standups, grooming and tracking tickets, and keeping work visible to stakeholders

Reliability & Systems

• Own the availability and performance of production systems end-to-end
• Set the bar on SLIs/SLOs/SLAs and error budgets - and hold the team (and yourself) to them
• Run incident management: on-call, escalation, and the postmortems that actually change something afterward
• Push automation hard so the team spends less time on repetitive firefighting and more on durable fixes
• Own capacity planning, scaling, and disaster recovery strategy

AI-Augmented Operations

• Put AI investigation/incident agents to work proactively surfacing issues - degraded services, slow endpoints, anomalous error rates - before they page anyone
• Evaluate and tune AI/LLM-based tooling to cut down false positives and sharpen alerting
• Bring AI into the incident workflow itself: auto-summarizing incidents, suggesting root cause, drafting the first pass of a postmortem
• Know where automation should stop and human judgment should take over - and make that call
• Keep scouting for the next place AI can shave time off MTTR or catch something before a customer does

Cross-Functional Partnership

• Partner with Engineering, Product, and Security to bake reliability into the SDLC from the start, not bolt it on after
• Be the calm, clear voice coordinating stakeholders during major incidents
• Represent SRE in architecture reviews and roadmap conversations - and push back when reliability is an afterthought
• Translate reliability metrics and risk into language leadership can act on

Process & Strategy

• Keep runbooks and playbooks current - not aspirational documents nobody opens during an incident
• Track the metrics that matter: uptime, MTTR, MTTD, error budgets
• Drive continuous improvement in monitoring, alerting, and incident tooling
• Weigh in on budget and vendor decisions for observability and infrastructure

What you should have

• 8+ years in SRE, DevOps, or Infrastructure Engineering
• 2+ years leading or managing a team
• Deep familiarity with distributed systems and cloud infrastructure (AWS, GCP, or Azure), plus Kubernetes/Docker
• Real experience with observability tooling - Datadog, Prometheus, Grafana, Honeycomb, ClickHouse
• Comfort with CI/CD and infrastructure as code (Terraform, Ansible, or similar)
• A track record of owning incident management and building a genuine postmortem culture
• Strong scripting/programming chops (Python, Go, or similar)
• The ability to explain a gnarly technical problem to someone who doesn't want the gnarly details

What we hope you have

• Experience implementing telephony solutions in-house.
• Chaos engineering experience
• Managing on-call across distributed or global teams
• Exposure to security/compliance-adjacent reliability work (SOC2, ISO 27001)
• A history of scaling an SRE function as a company grows

How You Think

• Strategic enough to see around corners, hands-on enough to jump in when it matters
• You own outcomes, especially the messy ones, during an incident
• You can triage ruthlessly when everything feels urgent
• You trust data over gut feel, but you know when to override both
• You lead like you're on the team, not above it

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees