Tech Support Engineer (TSE)

About the role

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

The CAPRES Technical Support Engineer (TSE) is a critical technical team member responsible for supporting complex semiconductor equipment used in demanding production environments. The TSE independently responds to technical issues that cannot be resolved through first-line support, with a strong focus on equipment availability, rapid recovery, root-cause troubleshooting, and minimizing customer production downtime

The main job focus is as follows

• Serve as an Equipment Specialist and technical escalation point for Field Service Engineers and customers, providing in-depth product knowledge and troubleshooting expertise and technical solutions. Support is provided remotely by phone, email, and remote diagnostics, as well as through onsite support at customer locations across the U.S.
• Lead troubleshooting of complex semiconductor equipment and subsystem issues, determining the actions required to restore equipment to production minimizing fab downtime
• Act as the technical lead during critical equipment issues, working closely with Field Service and Engineering and Product Engineering teams in the U.S. and Denmark to identify root causes and develop effective technical solutions
• Lead the development and implementation of Plan of Action (POAs) for critical equipment issues, providing clear technical direction to Field Service teams throughout equipment recovery
• Diagnose highly complex equipment problems requiring an in-depth understanding of system architecture, operating principles, hardware, software, and electromechanical subsystems
• Document troubleshooting activities, technical findings, root causes, corrective actions, and postmortem analyses, creating clear technical documentation that supports knowledge sharing and continuous improvement
• Collaborate across international and cross-functional teams, including hosting technical discussions between teams in the U.S. and Denmark to drive complex issues toward resolution
• Participate in specialized equipment and product training to develop and maintain advanced technical expertise. Most training will require traveling outside of the U.S.

Minimum Qualifications

Bachelor's degree with 2+ years of demonstrated experience or equivalent combination of education and experience in engineering applications.

• Hands-on experience with semiconductor equipment, metrology inspection or other highly complex automated systems
• Demonstrated ability to troubleshoot complex systems involving electrical, electronic, mechanical, motion-control, laser/optical and software interfaces
• Strong analytical and problem-solving skills with the ability to use system logs, diagnostic data, inspection reports and test results to rapidly identify failures and determine corrective actions
• Ability to independently lead advanced technical troubleshooting and equipment recovery, with a focus on returning semiconductor equipment to production and minimizing customer downtime
• Experience working directly with Field Service teams and customers, including technical escalations, customer communication, and coordination of cross-functional engineering teams to resolve complex equipment issues
• Ability to work independently and collaboratively in a fast-paced customer-focused semiconductor environment

Plus, with experience in below,

• Project management and customer relations, leading/driving multi-disciplined teams to resolve complex technical issues
• 4 Point Probe Sheet Resistance and Hall metrology
• MOKE metrology

Total Rewards

Base Pay Range: $39.38 - $66.93 Per Hour Primary Location: USA-TX-Austin-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

• Interns are eligible for some of the benefits listed.
• Our pay ranges are determined by role, level, and location.
• The range displayed reflects the pay for this position in the primary location identified in this posting.
• Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

• At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking.
• Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy.
• KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.