Technical Account Manager

What you'll do

Strategically support Stripe's largest and most complex users.

Responsibilities

• Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
• Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
• Build long-term user relationships that increase loyalty to Stripe and its products.
• Work cross-functionally, both internally and within users' organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
• Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
• Lead user-facing meetings in person and by video.
• Contribute to the continued design of this support offering.
• Create user-facing content that provides long-term solutions.

Who you are

• We're looking for someone who meets the minimum requirements for the role.
• If you meet these requirements, we encourage you to apply.
• Preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of enterprise-level, client-facing experience.
• Strong product sense and enthusiasm for solving difficult user-related problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe's largest and most technical customers.
• Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones.
• Strong technical troubleshooting skills and comfort working with technical teams.
• Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.
• Bachelor's degree is required.

Preferred qualifications

• Experience in the payments industry
• An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes.
• Experience managing small- to medium-scale projects.
• Strong organizational skills and a self-starting approach.