Technical Account Manager

Vultr Cares

• 100% company-paid insurance premiums for employee medical, dental and vision plans.
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

Join Vultr

The CPU-focused Technical Account Manager (TAM) owns the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms. This role is responsible for driving successful onboarding, managing ongoing technical health, and ensuring customers realize long-term value and growth using the company’s CPU-based IaaS offerings.

You’ll combine strong technical acumen with customer-centric strategy, helping customers architect workloads, optimize performance and spend, navigate roadmaps, and resolve complex issues in partnership with Support, Product, and Engineering.

Key Responsibilities

Customer Onboarding & Architecture Guidance

• Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning.
• Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.
• Review customer architectures and provide optimization recommendations to improve performance, and increase reliability.

Technical Relationship Ownership

• Serve as the primary post-sales technical point of contact for assigned accounts.
• Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs.
• Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.).

Issue Management & Escalations

• Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
• Identify systemic issues and advocate for customers in cross-functional conversations.
• Document incident reviews and communicate root cause, corrective actions, and preventative plans.

Account Growth & Adoption

• Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services.
• Partner with Sales to support expansion cycles with technical insights and validation.
• Monitor utilization patterns and proactively recommend optimizations.

Customer Advocacy & Product Feedback

• Provide structured feedback to Product teams on compute, storage, and networking capabilities.
• Participate in beta programs with customers.

Qualifications

• 3-5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
• Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration.
• Experience with containerization, CI/CD pipelines, and observability tooling.
• Significant hands on Kubernetes experience.
• Ability to translate customer needs into actionable recommendations.
• Excellent communication, relationship-building, and executive presentation skills.
• Experience with IaaS pricing, billing, and usage optimization is a plus.

Compensation $80,000 - $100,000

Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.

Inclusion & Privacy

• We also take your privacy seriously.
• We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023.
• Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications.