Technical Account Manager, Utility-Scale Solar & Storage

About the role

The Technical Account Manager is the day-to-day link between the asset owner and the CES operations organization. You are the single point of contact for portfolio operational matters, the person who makes sure the right CES resource is on the right issue, and the person who keeps both sides looking at the same picture. This is a coordination and communication role, not a line management role. CES site personnel report through the CES operations structure. You make the connections, carry the reporting and keep issues moving.

About the role

Client Interface

• Serve as the primary day-to-day point of contact for the asset owner on portfolio operational matters
• Receive, triage and route material operational issues and plant events to the right CES resource, and keep the owner informed through resolution
• Act as first point of escalation for significant portfolio events, following CES and owner escalation paths
• Translate owner priorities into clear direction for CES operations, and translate field reality back into terms the owner can act on

Field & Site Coordination

• Work directly with CES site managers, technicians and the ROC on scheduled and unscheduled work across the portfolio
• Track preventive, corrective and outage activity, and keep the owner current on status and completion
• Coordinate site access, outage windows, and third-party or OEM attendance where the owner is involved
• Support onboarding of new assets, including pre-COD planning, commissioning coordination and handover to long-term operations

HSE

• Work with regional HSE representatives to reinforce safety, quality and compliance expectations across the portfolio
• Track incident reporting, corrective actions and close-out, and keep the owner informed of safety performance
• Support site-specific safety plan reviews and owner-required safety documentation or training coordination

Reporting

• Own the reporting that sits between CES and the owner, aligned to the governing agreements and field reporting practice
• Prepare and present availability, performance and work-status reporting on the agreed cadence
• Participate in daily integrated operations calls, biweekly KPI and resource planning reviews, monthly availability and RCA reviews, and quarterly OEM and contractor performance reviews
• Support annual vendor scorecards, improvement plans and KPI development

Continuous Improvement

• Identify recurring issues and process gaps, and raise recommendations to CES operations leadership and the owner
• Coordinate with CES performance engineering and analytics resources on optimization work
• Share operating practices and lessons learned across the portfolio

Advisory Support (Periodic)

• Operational review comments on design packages and Issued-for-Construction drawings, focused on operability, maintainability and safety
• Operational input on equipment selection or vendor considerations where CES has relevant operating history
• Turnover readiness support, including punch-list observations, spare parts readiness and completeness of operational documentation

Required Qualifications

• 5+ years in utility-scale solar or battery storage O&M, with time spent in the field rather than only in an office
• Experience as a site lead, site manager or senior technician, or in a client-facing technical account or asset management role
• Working knowledge of PV and BESS plant equipment, SCADA and remote operations, and the practical realities of outage and PM scheduling
• Comfortable holding a room with both field technicians and asset owner executives
• Strong written reporting. Much of this role is making complex operational information clear to people who were not on site
• Able to work independently inside a client organization while remaining a CES employee and representing CES positions accurately
• Valid driver's license; ability to pass background check and drug screen

Preferred Qualifications

• OSHA 30, NFPA 70E familiarity and First Aid / CPR (CES will support certification where needed)
• Experience with NERC, availability guarantees or O&M contract administration
• Performance reporting experience, including availability calculations and root cause analysis
• Background across multiple regions or a multi-site portfolio

What Success Looks Like

• The owner never learns about a material plant event from someone other than you
• Reporting goes out on time, is accurate and does not need to be chased
• Field teams see you as useful rather than as overhead
• Issues that recur get identified and closed rather than repeated

Location & Travel

• Based in the asset owner's Boise, Idaho office, in-office with remote support as needed
• Approximately 20% travel to plants and to the CES corporate office

What CES Offers

• A high-impact seat at the center of a long-term owner partnership
• Full CES benefits package (medical, dental, vision, 401(k) and PTO)
• Laptop and company expense card
• Growth within a fast-scaling solar and energy storage O&M team

How to Apply

• Apply through this posting with your current resume.
• Our team will reach out directly to schedule a call.
• Please do not visit or drive to any project site, and do not contact any site owner, operator or on-site personnel about this role.

In addition to federal law requirements, CES complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

To the extent permitted by law, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.