Technical Account Support -Telecom
- Pay
- $70,000 – $80,000 per year
- Location
- New York, NY · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 3+ years
- Education
- Bachelor's degree
- Listed
- 14 days ago
Skills & highlights for this role
- Telecommunications experience
- Customer service experience
- Fixed line experience
- Account management
- Billing and financial account management
- Customer communication (phone, electronic, in-person)
- Complaint and escalation handling
Also useful
- Hosted PBX experience
- Data analysis
- Project management
I
The Enterprise Account Manager will be the single point of contact for a portfolio of MetTel's valuable enterprise accounts. As a primary Account Manager, you will successfully manage all aspects of your customers' accounts, including repairs, moves, adds, and changes. The candidate will also be responsible for periodic bill reviews and addressing any billing inquiries or issues with billing.
You will participate in the planning, executing, and following up for a diverse range of telecommunication implementation projects and other business support as required. The candidate will also carry out innovative and sometimes complex projects to their completion and thoroughly analyze data to make sound recommendations for the next steps to improve the customer experience.
Duties & Responsibilities
- Manage the day-to-day activity of your assigned accounts in a post-sale environment
- Telecom experience (REQUIRED) with hosted PBX preferred.
- Communicate directly with customers by telephone, electronically, or face-to-face
- Interact with customers to provide and gather information in response to inquiries, concerns, and requests about products and services
- Respond promptly to customer trouble reports and escalations
- Handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource/department
- Manage customers' accounts regarding billing and financial concerns
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken and escalate internally where required
- Follow up on customer interactions
- Interface directly with various teams or departments internally to facilitate or improve the customer experience
- Participate in a variety of special projects as requested
Qualifications
- Bachelor's degree in computer science, Telecommunications or related field
- 3+ years in customer service or related experience
- Fixed Line experience
Additional information
Keywords: #Telecommunication, Telecommunications, Account Manager, #Account Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement, CustomerAccountManagement, #JobsNearMe, JobsNearMe, #Holmdel, Holmdel, #MonmouthCounty, MonmouthCounty
Pay and benefits
*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 - $80,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.
About MetTel
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader.
We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.
Equal opportunity and legal notices
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
From MetTel's careers page, first listed on Rolev.ai on October 26, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Technical Account Support -Telecom role at MetTel, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
What is the salary for the Technical Account Support -Telecom role at MetTel?
The Technical Account Support -Telecom posting at MetTel states compensation of $70,000 – $80,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on MetTel's official career site.
Where is the Technical Account Support -Telecom job at MetTel located?
This Technical Account Support -Telecom position at MetTel is located in New York, NY (On-site). Always check MetTel's application page for specific state eligibility or relocation policies.
What qualifications are required for Technical Account Support -Telecom at MetTel?
For the Technical Account Support -Telecom role, MetTel highlights 3+ years of relevant experience; a bachelor's degree; experience with Telecommunications experience, Customer service experience, Fixed line experience, Account management, Billing and financial account management, Customer communication (phone, electronic, in-person). Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Technical Account Support -Telecom position at MetTel?
This listing links directly to MetTel's Greenhouse application page. You can apply directly on MetTel's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.